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RoundPoint Mortgage Servicing LLC · 1 day ago

Customer Resolution Intake Analyst

Coppell, TX

Full-time

Onsite

New Grad, Entry Level

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company that is seeking a Customer Resolution Intake Analyst. This role is responsible for processing inbound customer communications, initiating business processes for recipient business units, and responding to customer inquiries and complaints.

FinanceFinancial ServicesMarketplaceMortgage

Responsibilities

Takes directions from the Customer Resolution Intake Manager to deliver effective processing services

Providing outstanding customer service to both internal and external customers

Analyze incoming communications received via RoundPoint’s electronic and physical channels

Initiate business processes for recipient business units in accordance with documented processes

Respond to customer inquiries using appropriate predefined messages

Process outbound responses to customer complaints, inquiries, and requests for assistance via electronic and physical channels

Working with cross-department co-workers to ensure that all service delivery objectives are met

Contribute to continuous improvement projects to improve efficiency and lower costs

Other work-related duties, as assigned

Responsible for meeting RoundPoint’s commitment to compliance

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointBKFSCustomer relation skillsMulti-taskingHighly motivatedOrganizedDisciplinedOrganization skillsInterpersonal skillsCommunication skillsDetail oriented