Doolen Strategy Partners · 1 week ago
Logistics Operations Manager
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
2+ years expDoolen Strategy Partners is seeking a Logistics Operations Manager to oversee day-to-day operations at a final-mile terminal delivering large products. The role involves leading site operations, ensuring safety and quality, managing budgets, and driving performance improvements.
Management Consulting
Hiring Manager
Jon Doolen
Responsibilities
Site Leadership: Oversee and Standardize SOPs, launch playbooks, and daily huddles; conduct regular site reviews and Gemba walks
Service & Customer Experience: Achieve on-time, first-attempt success; resolve escalations; drive NPS/CSAT and retailer SLA compliance
Capacity & Scheduling: Plan daily volume, routes, and windows; balance contractor/company driver mix; anticipate peaks and promos
People & Partners: Recruit, onboard, and coach managers, dispatch, warehouse teams, and ICs; enforce accountability and recognition
Safety & Compliance: Champion zero-incident culture; DOT/FMCSA, OSHA, hazmat awareness; vehicle readiness, DVIRs, and liftgate safety
Claims & Quality Control: Reduce damages/returns with packaging checks, handling standards, and root-cause CAPAs; audit photo/POD compliance
P&L & Cost Control: Manage budgets, labor, linehaul, ICS pay tables, accessories, and claims; deliver EBITDA and cost-per-stop goals
Performance Management: Run daily/weekly metric reviews; publish scorecards; drive corrective actions and continuous improvement
Technology & Data: Utilize TMS/WMS/telematics (e.g., WMS / LMS / Routing tools, scanners); ensure clean data, EDI accuracy, and real-time visibility
Network Projects: Open/close site, new facility launch, vendor transitions, footprint changes; lead cross-functional initiatives with Sales/Account Mgmt/IT
Qualification
Required
2-4+ years in final-mile, 3PL, parcel/LTL, or big-and-bulky home delivery; multi-site leadership required
Proven results with SLAs, P&L, and continuous improvement (Lean/Kaizen/Six Sigma a plus)
Working knowledge of DOT/FMCSA, OSHA, and retailer compliance programs
Strong people leadership: coaching frontline leaders, influencing ICs/contractors, and managing change
Proficient with routing/TMS, Excel/Google Sheets, KPI dashboards; SQL/BI a plus
Bachelor's in Business/Supply Chain or equivalent experience
Company
Doolen Strategy Partners
An executive coaching, mentoring, training, public speaking and strategy firm dedicated to helping all small businesses, achieve next level success.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase