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NEOGOV · 1 day ago

Income Maintenance Caseworker II - Economic Benefits

Nashville, NC

Full-time

Onsite

Entry, Mid Level

$42K/yr - $68K/yr

1+ years exp

NEOGOV is seeking an Income Maintenance Caseworker II to work in the Department of Social Services. The primary purpose of this position is to take and key applications for Economic Services recipients, conducting interviews to determine eligibility for benefits.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

This worker interviews applicants applying for Economic Services. If during an interview it is determined that the customer needs Supportive Services, Protective Services, Work First Family Assistance, Medicaid or Transportation Services a referral is made to the respective unit

The worker in this position will process all applications taken in NC Fast and if the case is an expedite, this worker will process application on the same day that the application is taken

Worker will process all cases within a timely manner

The workers in this position will carry a caseload, and a large number of these cases require some action during the month

Re-certification will be based on program guidelines

This worker is responsible for printing and verifying client information through the State computer system or a third-party source to avoid duplications of benefits and to get a better understanding of client’s situation

The worker would prepare the preliminary summary to be used by the Fraud Investigator to prepare the case for court

The worker in this position would be expected to testify as to the validity of information taken at the time of the interview

This worker is also responsible for preparing the summaries and presenting them for the appellants in local and state appeals

If a recertification has been completed then the on-going worker would be responsible for court action

Employee will be expected to work in emergency shelters and/or perform related disaster tasks and perform other reasonable tasks requested by your immediate supervisor, the deputy director or director

Qualification

NC FASTMathematical skillsPolicy interpretationClient communicationData analysis

Required

Strong computer and mathematical skills

Ability to read and interpret policy

Ability to communicate with clients and explain regulations and procedures

Ability to meet deadlines within established time frames

Experience as an Income Maintenance Caseworker I or equivalent experience

Ability to conduct face-to-face and telephone interviews

Ability to verify information to determine eligibility of benefits

Ability to prepare summaries for court and testify as needed

Access to the Eligibility Information System, NC FAST, and other relevant systems

Close visual attention and intense mental concentration to avoid errors

Adherence to confidentiality rules enforced by the agency

Preferred

NC Fast experience

Associates degree in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum

Graduation from high school and two years of paraprofessional, clerical or other public contact experience

Graduation from high school and three years of paraprofessional, clerical or other public contact experience

An equivalent combination of training and experience