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NFI · 21 hours ago

Shipper Account Manager, Brokerage

Camden, NJ

Full-time

Onsite

Mid Level

$22.21/hr - $32.74/hr

3+ years exp

NFI is a logistics company seeking a Shipper Account Manager to drive organic business growth with existing brokerage customers. The role involves developing long-term relationships, identifying growth opportunities, and managing shipper commitments to ensure customer satisfaction.

LogisticsTransportation

Responsibilities

Effectively identifying key decision makers, their needs and managing and growing shipper relationships on assigned accounts

Growing volume, margin and revenue by identifying growth opportunities, cross selling ILS services and coordinating with all appropriate NFI resources and client decision makers to present solutions

Understanding market conditions and utilizing tools and resources provided to accurately price to strategically position NFI and win business and grow revenue

Creating account specific business plans and conducting pipeline reviews and presenting growth opportunities and risks to the Director of Operations and branch leadership

Conducting regular client meetings, business reviews and presenting client with NFI value prop, KPI dashboards and performance metrics

Skilled negotiation of rates and services with clients for FTL, LTL, and Intermodal services

Ensure shipper commitments are met, working with internal teams and executing operational tasks as needed

Supporting dedicated sales resources by having consistent communication with sales on opportunities, as well as proactively identifying and communicating issues/threats

Develop, implement, and manage an SOP for each assigned account and maintain customer service concepts and rates implemented by the overriding salesperson

Proper positioning of brokerage services within the NFI network

Response to sales inquiries and providing pricing on transactional based business as well as pricing proposals where applicable

Ensuring proper follow up and management of all loads

Breaking through internal obstacles that limit growth/service consistent with NFI deliverables

Clear communication of service expectations and exceptional customer service/follow-up with all parties involved

Foster growth in brokerage business through collaboration with all NFI Departments and willingness to do 'Whatever it takes' to ensure customers’ needs are met

Qualification

Brokerage experienceAccount managementDOT trucking regulationsMS Office ApplicationsTMS programs knowledgeCommunication skillsConflict resolution skillsWork flexible schedule