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BlueCross BlueShield of Tennessee · 1 day ago

Member Experience Program Consultant

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

BlueCross BlueShield of Tennessee is dedicated to improving HEDIS preventative screening performance for its BlueCare Plus DSNP members. The Member Experience Program Consultant will build relationships with provider offices, coordinate wellness events, and engage multiple partners to drive gap-closure success and improve member health outcomes.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Monitoring health education programs trending and analysis of findings and making improvements

Implementing outreach programs to members and providers to facilitate an increase in the number of preventative health services

Supports the planning and execution of community outreach initiatives which focus on improving the Stars quality scores, improving the overall member experience and improving member health outcomes

Ensuring quality and performance standards as defined by CMS, BCBSA, BCBST and all accrediting bodies

Travel is required throughout TN for member or provider events ~ 50+%

Qualification

HEDIS Stars measuresHealthcare industry experienceMarketing experienceCustomer-focused experienceMicrosoft Office proficiencyProject managementAnalytical skillsOral communication skillsWritten communication skillsInterpersonal skillsOrganizational skillsAttention to detailProblem-solving skills

Required

Bachelors degree or equivalent work experience in Business, Public Relations, Marketing/ Advertising, or related field

2 years - Experience in the healthcare industry required

1 year - Marketing and/or communications experience required

1 year - Project management, account management or similar experience required

1 year - Experience in a member/customer-focused position is required

Demonstrated ability to effectively work with senior leadership teams

Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

Accuracy and attention to detail

Capacity to solve problems and manage multiple assignments with critical deadlines

Excellent oral and written communication skills

Strong interpersonal and organizational skills

Strong analytical skills

Preferred

Works independently and is highly self‑motivated

Strong understanding of relevant HEDIS Stars measures

Experience with the BlueCare Plus DSNP population (highly preferred)

Company

BlueCross BlueShield of Tennessee

Glassdoor3.8

As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years.

Founded in 1945

Chattanooga, Tennessee, USA

5001-10000 employees

http://www.bcbst.com

H1B Sponsorship

BlueCross BlueShield of Tennessee has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (38)

2023 (36)

2022 (44)

2021 (56)

2020 (58)