Apply on Employer Site

CareOregon · 10 hours ago

Security and Front Desk Customer Svc Rep

Portland Oregon

Full-time

Onsite

Entry Level

$22.82/hr - $27.89/hr

1+ years exp

CareOregon is a healthcare organization seeking a Security and Front Desk Customer Service Representative. This role serves as the first point of contact for employees, members, and visitors, providing customer service and conducting security assessments at CareOregon facilities.

Health Care

Responsibilities

Greet and direct members, contractors, and visitors to CareOregon facilities

Provide initial security screening of all people entering CareOregon facilities

Understand local and state laws related to physical security and unauthorized individuals

Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property

Maintain and monitor access control at CareOregon facilities, including employee access badges

Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate

Provide customers with professional, timely and competent service; escort visitors as needed

Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services

Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary

Create clear, concise incident reporting documentation

Provide scene assessment of emergencies and perform basic first aid as needed

Support internal employee parking garage administration

Cross matrix and support work within other departments, including but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness

Support High Rise Building Evacuation Team as needed during drills and emergencies

Provide proactive, value-added service by identifying and reporting building issues

Consistently meet or exceed Department and Company standards and expectations including but not limited to quality, production, and attendance

May need to provide notary services, depending on office location

Perform work in alignment with the organization’s mission, vision and values

Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals

Strive to meet annual business goals in support of the organization’s strategic goals

Adhere to the organization’s policies, procedures and other relevant compliance needs

Perform other duties as needed

Qualification

Customer serviceSecurity assessmentFirst AidCPROregon DPSST certificationCCTV monitoringAccess controlIncident reportingMicrosoft OfficeCommunication skillsProblem-solving skillsOrganizational skillsTime-management skills

Required

Minimum 1 year experience in security and customer service roles

Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification OR qualify for DPSST Temporary Work Permit at time of hire

Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date

First Aid and CPR certified upon hire or obtained within 90 days of hire

Private security staff must be at least 18 years of age

Medford, Oregon Location Only: authorized notary for state of Oregon or ability to obtain within 30 days of hire

Preferred

More than 1 year of security and customer service experience in a health care, call center, claims and/or hospitality environment

Benefits

Medical

Dental

Vision

Life

AD&D

Disability insurance

Health savings account

Flexible spending account(s)

Lifestyle spending account

Employee assistance program

Wellness program

Discounts

Multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)

Strong retirement plan with employer contributions

PTO

Paid State Sick Time

Paid holidays

Volunteer time

Jury duty

Bereavement leave