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Coveo · 1 day ago

Senior Solution Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Coveo is a company focused on leveraging artificial intelligence to enhance digital commerce. As a Senior Solution Engineer, you will partner with prospects to understand their needs and demonstrate the value of Coveo's Commerce solutions, while collaborating with a sales team to drive business outcomes.

Artificial Intelligence (AI)Developer PlatformEnterprise SoftwareGenerative AIInformation TechnologySearch Engine

Responsibilities

Guide prospective customers in understanding, comparing, and evaluating Coveo’s Commerce solutions to support confident buying decisions

Conduct deep technical and business discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation process

Build and deliver tailored, competitive demos that highlight relevant commerce capabilities, key differentiators, and measurable business value

Lead the technical components of Proofs of Concept, collaborating cross-functionally to deliver solutions aligned with complex ecommerce use cases

Act as the technical owner for RFIs and RFPs, ensuring responses are accurate, compelling, and strategically position Coveo in competitive environments

Serve as a trusted commerce advisor and Coveo evangelist by providing strategic guidance and representing Coveo at select conferences, industry events, and customer engagements

Qualification

Commerce platform expertiseAI/ML expertiseProgramming skillsTechnicalBusiness discoveryConsultative sellingCompetitive benchmarkingProject scopingCustomer engagement

Required

8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant

Strong demo, POC and competitive benchmarking practices are part of your approach

You regularly represent the voice of the customer with product management

You may also have moved from Professional Services

You are great at scoping a project and determining key drivers to win a deal

Commerce platform expertise (B2B or B2C) with technical and business requirements discovery experience in an ecommerce context. i.e. SAP, Salesforce, Magento, Shopify; CMS experience is a plus

AI/ML expertise with Search and Commerce related models (e.g. query suggestions, product recommendation models, generative answering, etc.)

Able to navigate medium to large organizations and global enterprise (roles and responsibilities, departments, etc)

Programming skills with Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role

Able to travel minimum 30% of the time