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Oak Ridge National Laboratory · 1 day ago

IT Specialist

Oak Ridge, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Oak Ridge National Laboratory (ORNL) is a U.S. Department of Energy national laboratory focused on addressing significant challenges in science and technology. The IT Specialist role involves providing end-user support across a diverse range of computing systems and leading IT programs to enhance service delivery for ORNL staff.

Advanced MaterialsClean EnergyEnergyEnergy ManagementManufacturingNuclearRenewable Energy

No H1B

U.S. Citizen Only

Responsibilities

Respond to medium-scale technical issues without supervision, including, but not limited to, areas covering incident responses; networked computing systems; and computing instrument integration to scientific/research devices

Provide specialized services like the design of information technology computer needs for staff

Test and verify intermediate-level technology-based procedures and processes

Help plan, coordinate, manage, and maintain intermediate-sized projects under minimal direction or while serving as a project lead

Research new technologies and give training on them as needed

Support all aspects of mobile device related issues

Additional assignments may also be given

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success

Qualification

Linux supportMacintosh supportWindows supportITIL conceptsNetwork issue resolutionCustomer serviceTechnical communicationTeam collaborationProblem-solving

Required

A BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of 2 to 4 years of aligned professional experience is required for consideration

Proven knowledge and experience supporting Linux, Macintosh and Windows platforms in an enterprise environment

Experience providing white glove support for executive staff

Preferred

Being able to visualize a problem or situation and to resolve it abstractly

In-depth knowledge of computing systems integration in a research environment

Friendly and helpful demeanor, able to professionally interact with anyone

Ability to identify and resolve technical issues working independently or as part of a team

Communicate effectively with technical staff and end-users

Working independently

Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within assigned timeframes, and adapt to constantly evolving needs

Experience resolving network issues

Experience with ITIL-based concepts

Ability to provide basic to intermediate support for Linux operating systems