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Advocate Aurora Health · 1 day ago

Supervisor Financial Assistance & Self Pay Price Estimation

Atrium Health Floyd Medical Center - 304 Turner McCall Blvd SW, Rome, GA

Full-time

Hybrid

Mid Level

$28.05/hr - $42.10/hr

3+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. The Supervisor of Financial Assistance & Self Pay Price Estimation will oversee the Financial Clearance Department, ensuring accurate estimates and compliance with regulatory requirements while managing a team and implementing process improvements.

Health Care

Responsibilities

Supervise the daily activities of the pre-Arrival estimates team to ensure accurate and timely preparation of estimates

Ensure all team members and estimate related processes comply with regulatory requirements, including pricing transparency laws and patient privacy standards

Gather and assess customer feedback to enhance our processes and provide suitable resolution recommendations as necessary. Coordinate with various stakeholders to ensure issues are resolved effectively

Develops and implements process improvements and effectively manages change to ensure departmental objectives are met. Assists in the development and maintenance of estimation productivity and management reporting tools. Monitors work queues and call queues to track quality data, evaluating service levels according to established metrics

Provide ongoing education to teammates as new data or pre-service applications and processes are implemented

Participates in data review efforts to identify gaps and maximize the pre-service estimation processes, applications, cost savings and revenue-producing capabilities

Collaborates with workforce and operations analysts to problem-solve and respond to system operation and data reporting issues, involving leadership when appropriate

Performs human resources responsibilities for teammates which includes coaching on performance, completes performance reviews and overall teammates morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business

Qualification

Health care experiencePre-service applicationsCustomer service orientationProblem solvingAdvanced computer skillsInterpersonal skillsOrganizational skillsDecision-making skillsTeam player