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CivicMinds, Inc · 19 hours ago

Regional Vice President of Operations

Connecticut, United States

Full-time

Onsite

Director/Executive

$110K/yr - $125K/yr

10+ years exp

CivicMinds, Inc is seeking a Regional Vice President of Operations to oversee daily operations activities in a designated region. The role involves planning and implementing efficient operations, collaborating with leadership to meet company goals, and managing regional teams while ensuring high performance and adherence to organizational standards.

Information Technology

Hiring Manager

Sakshi Dhiman

Responsibilities

Works with other members of the senior and regional management teams to execute the vision and strategic direction of the organization

Closely collaborates with VP of Clinical Operations across shared regions to create an environment to maximize clinical outcomes for the kiddos we serve

Establishes, implements, and communicates the strategic direction of the organization’s operations division based on company culture and vision

Develops and implements regional and organizational strategies, procedures, and business plans to enhance organizational growth

Collaborates with executive and regional leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems

Collaborates with other divisions and departments to carry out the organization’s goals and objectives

Works with senior and regional leadership teams to monitor key performance indicators to help drive the regional leadership teams to maximum performance

Drives SOC (starts of care) and center growth within assigned regions

Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials

Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision

Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution

Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects

Works with senior and regional management teams to develop the regional department’s budget

Presents periodic performance reports, metrics and works with the regional management team to develop and execute action plans to achieve the goals of the respective regions/territory

Responsible for working with CEO/SVPCO to ensure the timing of new center openings is within plan and appropriate levels of staffing are in place

Maintains knowledge of emerging technologies and trends in operations management

Identifies training needs and ensures proper training is developed and provided working alongside of other RVP to support operational development across the organization

Performs other related duties as assigned

Recruits, interviews, hires, trains Center Directors for assigned region

Provides backfill for CD role as needed based on regional need to cover vacancies, PTO, or other coverage needs

Manages Center Directors and oversees their performance and development aligned to organizational objectives and key performance indicators

Supports, mentors, coaches, and develops Center Director to maximize performance and regional results

Oversees the daily workflow and operations of the regional teams and the organization

Acts as the de-escalation department and problem-solves with other operators

Manages and Leads heighten family issues and escalations

Serves as lead subject matter expert and escalation point for complex non-clinical situations that surface within assigned Centers

Handles discipline and termination of employees in accordance with company policy; creates corrective action plans as needed

Qualification

Executive-level managementOperations managementStrategic planningBusiness AdministrationAnalytical skillsLeadership skillsCommunication skillsMicrosoft Office SuiteProblem-solving skillsOrganizational skills