Apply on Employer Site

TDX Group · 13 hours ago

Utility Billing Lead (P)

Anchorage, AK

Full-time

Onsite

Mid, Senior Level

3+ years exp

TDX Power is seeking a Utility Billing Lead to manage customer invoices and accounts receivable. This role involves generating accurate invoices, resolving billing discrepancies, and training less experienced staff while ensuring compliance with regulations and company policies.

AnalyticsCustomer ServiceFinancial Services

Responsibilities

Prepare and render accurate customer invoices based on electric meter readings and billing rates, ensuring compliance with current tariffs and billing guidelines

Review and verify billing data for accuracy

Investigate and resolve billing discrepancies

Communicate with customers regarding billing inquiries

Collaborate with other departments and utility personnel to ensure billing accuracy

Receive and record incoming payments from customers

Verify payment details against invoices and customer accounts

Post payments to appropriate accounts and prepare daily bank deposits

Reconciles bank deposits, preparing and posting adjusting entries to GL accounts when needed

Assist with month-end billing reconciliations and closing processes

Process work orders for new customer accounts and the modifications or closures of existing accounts

Send timely payment reminders and shut-off notices to customers with high, outstanding balances and supervise collection efforts if needed

Investigate and resolve billing discrepancies

Verify payment details against invoices and customer accounts

Maintain accurate customer records, including billing addresses, meter locations, contact details, and payment history, updating customer account information when needed

Generate and analyze billing reports to identify trends, potential issues, and metering abnormalities by using past consumption patterns, seasonal variations, and other pertinent factors

Training and coaching Utility Billing Specialists on routine, daily functions

Initiates and supervises collection efforts when such action is deemed necessary to recover delinquent, overdue customer payments or high outstanding balances

Review and approve customer account adjustments

Assist with the preparation of Utility Regulatory audits

Assist the Utility Billing Specialist with the more complex customer account questions or issues as they relate to the interpretation and application of current utility tariffs, statutes or regulations

Provides information and support to utility personnel operating at the utilities’ local power generation facilities

Actively research, review, and recommend possible internal and external training opportunities for both the Utility Billing Lead and the Utility Billing Specialist positions

Assist the Regulatory Affairs Manager with streamlining and documenting processes and procedures

Performs other duties as required

Qualification

Billing SoftwareMicrosoft ExcelAccountingUtility Tariffs KnowledgeCustomer ServiceProblem-SolvingAttention to DetailOrganizational SkillsCommunication Skills

Required

Proficiency in Microsoft Excel, Word, Outlook, and accounting software

A four-year college degree in accounting, finance, business economics, or other discipline related to the position's duties. (Relevant work experience may be substituted part or all of this requirement)

3+ years of full-charge work experience in account billing, coding, or accounts payables/ receivables

Strong attention to detail and accuracy

Excellent communication, customer service, and problem-solving skills

Ability to prioritize and meet deadlines with minimal supervision

Previous work experience with interpreting utility tariffs, statutes, and regulations and applying them to common and uncommon utility situations