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Signet Jewelers · 10 hours ago

Assistant Showroom Manager

B15300 - Blue Nile Troy, MI

Full-time

Onsite

Mid, Senior Level

$24/hr - $30/hr

3+ years exp

Signet Jewelers is seeking a passionate and talented Assistant Showroom Manager to lead a team of Luxury Sales Consultants at their retail showroom in Troy, MI. The role involves educating customers about jewelry purchases, supporting the team with product knowledge, and driving sales while maintaining a high standard of customer service.

E-Commerce PlatformsJewelryRetail

Responsibilities

Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life

Self-motivated and able to lead others

Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations

Personally achieve individual sales and client activity goals

Takes lead on customer escalations

Finds ways to resolve, and partner, with the manager on difficult situations

Ability to follow company directions and adapt to new initiatives

Team player and committed to maintaining our professional and friendly environment with team members and clients

Special process expert

Aware of current trends in jewelry and the competition

Maintains store standards and protects the brand

Manage daily, weekly, monthly KPIs and team progress to plan

Qualification

Customer service experienceSales experienceManagement experienceMicrosoft Office proficiencyEffective communicationTrainingTime managementInterpersonal skills