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Abnormal AI · 1 day ago

Legal Operations Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$160K/yr - $188K/yr

8+ years exp

Abnormal Security is seeking a Legal Operations Manager to enhance the operational backbone of their global Legal function. The role involves leading a high-performing Legal Ops team, managing legal technology systems, and driving continuous improvements across legal processes.

Artificial Intelligence (AI)Cyber SecurityEmailInformation TechnologyNetwork Security

Responsibilities

Manage, mentor, and develop the Legal Operations team by setting clear goals, providing coaching, and supporting career growth

Own and execute the Legal Operations roadmap, including AI-enabled tooling strategy, workflow modernization, automation, resourcing, and quarterly/annual planning—designing and scaling AI-powered contract, intake, and knowledge workflows while supporting the Legal team in responsible AI tool selection, governance, and data-driven translation of legal risk into business-aligned outcomes

Partner with the Legal team leadership and GTM/G&A stakeholders to lead cross-functional initiatives such as contracting workflow redesign and enhancements, and audit readiness

Partner with all practice areas to operationalize their workflows, identify process gaps, and deliver scalable systems, and documentation that improve consistency and velocity

Drive adoption and enablement of contracting systems across Legal and cross-functional teams

Lead evaluation, implementation, and management of Legal technology systems in partnership with IT, Finance, Security, and other applicable cross-functional teams

Oversee the strategy and architecture of the CLM platform, ensuring workflows, templates, metadata, clause libraries, and integrations are scalable and compliant

Own Legal’s KPI and data framework—ensuring audit-ready data, analyzing operational performance, and translating insights into improvements across processes, tooling, and team capacity

Responsible for overseeing the end-to-end management of outside counsel billing and legal vendors to ensure accuracy, timely payment, compliance with billing guidelines, and ongoing evaluation of cost effectiveness and ROI

Qualification

Legal OperationsCLM platform architectureAutomation toolsOperational analyticsProject managementPeople managementAI tools proficiencyLean/Six SigmaPMP certificationCross-functional collaborationCommunication skills

Required

8–10+ years of Legal Operations or relevant operational experience in high-growth SaaS environments

4+ years of people management experience

Ability to partner effectively with rest of heads of legal, aligning legal ops to legal priorities and driving adoption through influence and trust

Experience with automation (e.g., Glean, Zapier, Workato) and implementing ticketing platforms (e.g. ServiceNow, JIRA) for Legal teams

Experience owning or architecting a CLM platform (SpotDraft) and designing contracting or procurement workflows

Experience with billing/matter, project, spend management, legal vendor onboarding and other legal compliance and knowledge systems

Demonstrated success leading cross-functional operational initiatives

Strong program/project management and operational analytics skills

Ability to manage priorities in a fast-paced environment

Clear, concise communication and a strong business-partner mindset

Excitement for, and willingness to grow proficiency in, enterprise generative AI tools (e.g., ChatGPT, Glean) and using AI to build, re-think, and automate routine legal workflows

Eagerness to join and contribute to a high-performing start-up in-house legal team with an AI mindset for problem solving

Demonstrated record of delivering impactful, scalable solutions for legal teams with measurable outcomes that drive client satisfaction and outcomes