Broadridge · 4 days ago
Vice President, Implementations (Hybrid - Flexible Options)
Newark, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
$220K/yr - $230K/yr
10+ years expBroadridge is a company that empowers others to accomplish more, and they are seeking a Vice President of Implementations to oversee the onboarding of new clients across various segments and products. This leadership role involves managing multiple onboarding programs, ensuring timely delivery and alignment with client expectations while driving collaboration across teams.
BankingCrowdfundingEnterprise SoftwareFinanceFinancial ServicesInformation TechnologyOutsourcingSoftwareVenture Capital
Responsibilities
Own overall strategy, planning, and execution of onboarding programs for new and expanding clients across all segments and product lines
Oversee multiple simultaneous onboarding efforts with varying complexity, contractual requirements, and target go-live dates
Ensure each onboarding program has clear scope, timelines, deliverables, and success criteria aligned with client expectations and contractual commitments
Build and manage a portfolio view of all active and upcoming onboarding programs, with clear prioritization and resource allocation
Implement robust program management practices, including milestone tracking, risk/issue management, RAID logs, and dependency management
Escalate and resolve critical roadblocks quickly, coordinating with senior leaders as needed to protect timelines and budgets
Act as senior escalation point for key client onboarding initiatives
Build trusted, long-term relationships with client executives, clearly articulating progress, risks, options, and trade-offs
Lead high-stakes client meetings, steering committees, and executive readouts with clear, concise, and data-driven communication
Establish and lead cross-functional governance forums to align Sales, Implementation, Operations, Product, Technology, and Support around onboarding priorities
Define and enforce standardized processes, RACI models, and handoffs from sales through implementation to BAU account management
Ensure clear ownership and accountability across internal teams for all onboarding tasks and client commitments
Design and refine onboarding frameworks, playbooks, and templates for different client types, sizes, and solution configurations
Identify opportunities to streamline onboarding steps, reduce time to value, and improve predictability and quality
Use data and feedback from clients and internal stakeholders to drive systematic process improvements and automation
Own onboarding budgets and financial performance for assigned programs and portfolio
Develop and manage program budgets, forecasts, and resource plans; analyze variances and take corrective actions as needed
Optimize onboarding efficiency and cost-to-serve while maintaining a high-quality client experience
Lead and develop a high-performing team of onboarding/program managers and related roles
Set clear expectations, provide coaching and feedback, and create an environment that motivates and empowers team members
Champion a culture of accountability, collaboration, client centricity, and continuous improvement across the broader organization
Qualification
Required
10+ years of progressive program management experience, with a strong track record leading complex, multi-workstream initiatives
Significant experience managing multiple concurrent onboarding or implementation programs with diverse client types and timelines
Proven ability to deliver programs on time and within budget, with strong financial and analytical skills for budget management and variance analysis
Demonstrated success in senior client-facing roles, including managing executive stakeholders and navigating complex client organizations
Experience managing and influencing internal and external stakeholders (e.g., clients, partners, vendors, internal executives)
Exceptional communication skills (written, verbal, and presentation) with the ability to simplify complexity and influence at all levels
Strong leadership and people management experience, including building, leading, and motivating high-performing teams
Advanced proficiency in program/project management tools and methods (e.g., PMO frameworks, dashboards, risk and issue management)
Bachelor's degree in Business, Operations, or related field; or equivalent practical experience
Preferred
Experience in a Business Process Outsourcing, Financial Technology or Financial Services environment
Prior leadership of a centralized Client Onboarding, Implementation, or PMO function
Familiarity with change management and organizational readiness practices
Experience operating in global or multi-region client environments
Relevant certifications (e.g., PMP, PgMP, Prince2, Agile, Lean Six Sigma)
Strong data-driven approach with experience building and using KPIs and dashboards to manage performance
Benefits
Bonus Eligible
Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act
Company
Broadridge
Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers.
10001+ employees
H1B Sponsorship
Broadridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (109)
2024 (124)
2023 (83)
2022 (141)
2021 (100)
2020 (73)
Funding
Current Stage
Public CompanyTotal Funding
$3.05B2023-08-17Post Ipo Debt· $1.3B
2021-05-17Post Ipo Debt· $1B
2019-12-10Post Ipo Debt· $750M
Leadership Team
Timothy Gokey
Chief Executive Officer
Tyler Derr
Chief Technology Officer
Recent News
FF News | Fintech Finance
2025-12-03
2025-11-19
Company data provided by crunchbase