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Terumo Blood and Cell Technologies · 20 hours ago

ITOM Discovery & CMDB Lead Engineer

Lakewood, CO

Full-time

Onsite

Senior Level, Lead/Staff

$98K/yr - $122K/yr

8+ years exp

Terumo Blood and Cell Technologies is a global leader in medical devices and related products, dedicated to impacting patient lives. They are seeking an ITOM Discovery & CMDB Lead Engineer responsible for architecting and operating ServiceNow Discovery and CMDB capabilities at an enterprise scale, ensuring data quality and alignment with governance standards.

Medical Device

H1B Sponsor Likely

Responsibilities

Architect, deploy, and operate ServiceNow Discovery across on-prem and cloud environments

Design Discovery strategies including credential management, network segmentation, scan schedules, and scope controls

Deploy, harden, and manage MID Servers globally, including OS-level security, service accounts, and performance tuning

Monitor and troubleshoot Discovery execution, MID Server performance, and ECC Queue behavior

Lead root cause analysis and remediation for failed or inaccurate Discovery results

Own CMDB data quality, CI lifecycle, and relationship accuracy

Configure Identification & Reconciliation (IRE), CI class promotion, and duplicate prevention strategies

Ensure strict alignment with the ServiceNow Common Service Data Model (CSDM)

Prevent CMDB pollution through governance and reconciliation controls

Partner with Windows, Linux, network, cloud, and security teams

Translate infrastructure architecture into accurate CMDB representations

Address security concerns related to scanning and credentials

Support Service Mapping, Event Management, and ITOM Health

Integrate ServiceNow ITOM with third-party enterprise tools

Develop import sets, transform maps, and data policies

Provide operational metrics on Discovery coverage and CMDB accuracy

Lead phased Discovery rollouts

Maintain documentation, standards, and runbooks

Mentor engineers and administrators

Own failures and drive corrective actions

Qualification

ServiceNow ITOM/DiscoveryCMDB architectureInfrastructure technologiesServiceNow CIS certificationWindows administrationLinux administrationNetworkingCloud platformsCommunication skillsProblem-solvingCollaborationMentoring

Required

Bachelor's degree or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered

Minimum of 8 years of experience in IT Operations or Infrastructure Engineering

5+ years hands-on ServiceNow ITOM/Discovery experience

Strong Windows, Linux, network, and cloud administration experience

Deep understanding of Discovery patterns, MID Servers, ECC Queue, and IRE

Ability to identify issues, propose solutions, plan and execute with little supervision

In-depth understanding of ITOM and ITSM processes, technology and methods applicable to platform management

Good communication skills with the ability to detail technical solutions

Ability to build and present solutions to senior management

Collaboration-minded and able to work constructively with other teams to achieve common goals

Strong background in developing and maintaining effective internal ITOM processes and procedures

ServiceNow CIS Discovery or ITOM certifications

Benefits

Multiple group medical, dental and vision plans

A robust wellness program

Life insurance and disability coverages

Variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance

401(k) plan with a matching contribution

Vacation and sick time programs for associates

Company

Terumo Blood and Cell Technologies

Glassdoor3.4

Headquartered in Lakewood, Colorado, Terumo Blood and Cell Technologies is a global leader in blood component, therapeutic apheresis and cellular technologies serving customers in more than 150 countries.

Founded in 1964

Lakewood, Colorado, US

5001-10000 employees

http://www.terumobct.com

H1B Sponsorship

Terumo Blood and Cell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (7)

2023 (8)

2022 (8)

2021 (8)

2020 (7)