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Salud Family Health · 1 day ago

Customer Service Associate

Commerce City, CO

Full-time

Onsite

Entry Level

$19/hr - $21/hr

1+ years exp

Salud Family Health is committed to providing a Medical Home to patients, where various health services work together to improve quality of life. The Customer Service Associate (CSA) is responsible for creating a positive first impression and ensuring a pleasing experience for patients by managing check-ins, answering questions, and addressing complaints.

Health CareHospital

Responsibilities

Welcome all patients to Salud and check them in for all appointment types, checking patients out at the end of an appointment

Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients

Qualification

Customer serviceBilingual English/SpanishMedical terminologyKeyboarding skillsComputer applicationsProfessionalismReading comprehensionPositive attitudeProblem-solving

Required

Graduation from an accredited high school or GED is required

Must work well with the other patient care team members

Ability to communicate clearly and appropriately with patients

Professionalism and a positive attitude

Proficient in Elementary Math

Ability to learn and implement complex policies and procedures

Reading comprehension and writing skills

Keyboarding and word processing skills

Sensitivity to the low-income and ethnic minority community

Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping

Ability to read, understand, and follow oral and written instructions

Ability to work evening or weekend hours

Ability to work under stress

Ability to recognize, evaluate, solve problems, and correct errors

Exhibits excellent customer service

Ability to explain and summarize comprehensive concepts in a way that the general population can understand

Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

Preferred

One year of front desk/customer service experience in a medical setting

Bilingual English/Spanish

One year of clerical office experience

Familiarity with medical/dental terminology

Benefits

Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)

Dental PPO plan

Vision

Generous vacation accrual

10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)

Up to 8 Paid accrued Sick Days per year

Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.

403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.

Flexible Spending Accounts

Basic Life and AD&D

Supplemental Life and AD&D

Short-Term & Long-Term Disability

Accident & Critical Illness Insurance

Employee Assistance Program