PEAK6 ยท 10 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
2+ years expFOCUS provides cloud-based core administration solutions for P&C insurance companies and MGAs. The Customer Service Representative role involves delivering exceptional customer service by handling inbound calls and chats, processing endorsement changes, and assisting with policy inquiries to ensure a positive client experience.
Financial ServicesInformation TechnologyTrading PlatformVenture Capital
Responsibilities
Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner
Provide accurate information regarding policies, coverage, billing, payments, and endorsements
Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience
Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions
Prioritize workload to meet service level agreements and departmental standards
Ensure compliance with company policies, procedures, and regulatory requirements
Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience
Participate in training, coaching, and team meetings to maintain skill proficiency and stay current with policies and procedures
Qualification
Required
Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience
Benefits
Medical, Dental, Vision, Life, Pet; Flexible Spending Account
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available
Company
PEAK6
We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Judi Hart
Chief Executive Officer at We Insure
Recent News
2025-01-16
2025-01-15
Austin Business Journal
2024-02-01
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