NEOGOV · 9 hours ago
Public Works Customer Service Tech
Frisco, TX
Full-time
Onsite
Entry Level
$21.33/hr - $29.87/hr
2+ years expNEOGOV is seeking a Public Works Customer Service Tech to support the City of Frisco. The role involves preparing and processing customer service requests, managing permit applications, and providing information to residents regarding Public Works services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Enters data to track information on permits, reviews, inspections for commercial and residential permits associated with Public Works
Tracks projects from initial application through issuance of permit final inspections
Reviews and processes permit applications for compliance, update permit ordinances, notify contractors of changes, and manage permit software
Reviews, accepts and processes permit applications and documents, assesses permitting fees, provides receipts for fees paid, provides change, and receipt of payment
Assists applicants with forms, technical questions, and understanding permit requirements and documentation
Maintains accurate records of all permit applications, approvals, and correspondence
Provides information for plans, records, permits and approvals to developers, contractors, and city departments
Responds to incoming inquiries via phone, email, and in-person regarding all Public Works services
Assists residents with service requests, complaints, and general questions, ensuring timely and accurate responses
Provides information, instruction and/or direction by telephone or direct contact related to the installation of water meters and fire hydrants meters
Serves as the front line of Public Works by answering phone calls, returning messages, responding to emails, and directing inquiries to the appropriate staff member
Dispatches on-call staff for after-hours emergencies regarding meters, water, or sewer
Maintains accurate records of customer interactions, service requests, and follow-up actions
Travels to run errands, pick up and deliver reports, mail, and supplies
Performs other related duties as assigned
Regular and consistent attendance for the assigned work hours is essential
Qualification
Required
High School Diploma or G.E.D
Two (2) years customer service or cashiering experience; or equivalent combination of education and experience that support the ability to perform the essential functions and/or skills of the job
Must pass a pre-employment drug screening and/or physical exam
Must possess State of Texas Driver's License
Knowledge of technical information and procedures related to area of assignment
Knowledge of computers and related equipment, hardware, and software for area of assignment
Knowledge of customer service and public relations techniques
Knowledge of money handling policies and procedures
Knowledge of City policies and procedures
Skill in effective oral and written communications
Skill in effectively responding to or referring technical inquiries related to area of assignment
Skill in entering, maintaining, updating, and retrieving database information
Skill in computing accurate fees or payments due and providing receipts and change
Skill in resolving customer complaints and concerns
Skill in operating ten-key by touch
Benefits
City of Frisco benefits are available to all employees working full-time and scheduled to work at least 30 hours per week.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase