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The Dollywood Company · 21 hours ago

Entertainment & Events Technical Coordinator - Dollywood Parks & Resorts - Full Time Year Round

Pigeon Forge, TN

Full-time

Onsite

New Grad, Entry Level

The Dollywood Company is a leader in creating memorable experiences in the Great Smoky Mountains. They are seeking a Technical Coordinator responsible for coordinating schedules, managing hiring processes, and ensuring operational efficiency within the Technical Department.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Provide support to designated cost center Team Leads and Management by completing weekly work schedules, ensuring their accuracy in detail and posting in accordance with established guidelines

Coordinate with hosts in designated technical cost centers to account for requested days off, accruals and other availability-related situations

Provide verbal and written communication for scheduling changes as required

Monitor the Technical Department call-in line daily and identify/contact replacements as necessary

Coordinate with Human Resources to provide necessary support in areas of hiring, supporting, tracking and clearing of assigned hosts. Includes monitoring number of open requisitions

Coordinate and schedule interviews for Technical Operations leadership

Coordinate with HR to create and maintain departmental job descriptions

Coordinate with vendors for scheduling annual inspections and any logistics for equipment demonstrations

Provide support in creating and tracking purchase orders along with rentals

Monitor and track repairs within the work order system

Assist in coordination of projects involving both the Entertainment and other operating divisions

Assist special projects as assigned

Help develop systems and procedures designed to improve efficiency in Entertainment Technical Operations

Assist with approving payroll, including any relevant paperwork such as PAF’s or PEF’s

Obtaining, compiling and auditing all safety paperwork and scheduling safety training for Entertainment Technical Operations hosts

Qualification

Technical knowledgeTime managementOrganizational skillsUKGMicrosoft Office SuiteShift PlanningCommunication skillsProblem solvingTeam playerInterpersonal skills

Required

Must be 18 years of age or older

High school diploma or equivalent required

Driver's license and acceptable driving record required if appointed authorized driver

Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks

Proficient knowledge of computer software (UKG, Shift Planning, Microsoft Office Suite, Monday)

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must maintain a professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Able to comprehend instructions and retain information

Able to perform duties consistently while creating a safe and secure environment for hosts and guests

Able to be flexible and handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to effectively communicate with fellow Guests and Hosts using approved communication methods

Able to tolerate various temperatures while working indoors and outdoors

Able to meet the physical demands of the job

Able to operate/drive a company vehicle with driver's license and insurance

Must have manual dexterity necessary to complete all job duties

Able to sit and/or stand for long/short periods

Able to work cooperatively with others

Able to prioritize tasks and complete assignments on time

Able to operate/drive company vehicles while abiding by company's authorized driver policies and procedures

Able to work outdoors

Ability to tolerate stress and maintain a calm atmosphere and composure while completing tasks within specified timeframe

Team player capable of coordinating support with other Dollywood teams

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods