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Herschend Family Entertainment · 1 day ago

Adventureland Park - Food & Beverage Intern - Marketing

Adventureland, 3200 Adventureland drive, Altoona, IA 50009, United States of America

Internship

Onsite

Intern

1+ years exp

Herschend Family Entertainment is the largest family-held themed attractions company, offering a unique opportunity for students to gain hands-on experience. The Food & Beverage Intern will assist department managers in operations while focusing on marketing and content creation for the culinary departments, developing leadership and communication skills.

Media and Entertainment

Responsibilities

Supervise the daily operations of the F&B Marketing team and any other assigned departments

Lead by example, attitude, and as a representation of Adventurelands core values

Act as an approachable mentor and coach to all assigned hosts

Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline

Ensure that all required meal and other breaks are being given in accordance with Iowa law

Assist with team scheduling and timekeeping activities

Learn and lead the operations of assigned areas of F&B department

Lead and complete special projects to enhance marketing and sales strategies for the F&B department

Participate in all aspects of food preparation and sales during peak times

Use content creation tools (e.g. Canva, Adobe Illustrator) to update and create menus and marketing signs

Photograph menu items for promotional use

Collaborate with Graphic Designers to produce fresh and exciting departmental materials

Collaborate with park leadership to improve theming and marketing of F&B outlets

Participate in the printing, mounting, and installation of signs

Identify areas of improvement for departmental marketing

Assist product ordering, stocking, rotation, and maintenance of inventory levels

Identify new opportunities for improving sales, marketing, and operating efficiency

Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all food safety practices

Collaborate with supervisors and department managers to accomplish tasks

Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate

Participate in social activities with international college students

All other duties as assigned by leadership

Qualification

MarketingContent CreationGraphic DesignCustomer ServicePhotographyLeadershipMicrosoft OfficeBilingual SkillsCommunication SkillsAttention to DetailProblem Solving

Required

Recent graduate or at least 2+ years undergraduate study in Marketing, Hospitality, Business Management, Event Management, or a related major

1+ years of previous work experience, preferably in a marketing, web-design, or content creation role

Previous experience with graphic design software (Adobe, Canva) required

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Must be at least 18 years of age to comply with Iowa Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays, open to close

Ability to lead and motivate assigned teams of hosts

Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to effectively respond to negative online (or in-person) feedback without taking it personally or conveying negative emotion

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment

Ability to portray a positive, professional attitude at all times

Ability to follow direction, multi-task, and work as part of a team as well as independently

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Must be proficient in Microsoft Excel, Word, and Power Point

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for extended periods of time, while using a computer

Ability to withstand heat and humidity from the food preparation equipment

Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

This role will be based in both an office setting as well as other indoor and outdoor park locations

Subject to frequent interruptions and requests that may require reprioritization of activities

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Subject to high noise levels, flashing lights, and heavily populated environments

May be required to participate in onsite and offsite special events