PepsiCo · 23 hours ago
Client Experience Sr Coordinator
Winston-Salem, NC
Full-time
Onsite
Mid, Senior Level
$55K/yr - $82K/yr
2+ years expPepsiCo is a leading global food and beverage company, and they are seeking a Client Experience Sr Coordinator to enhance customer loyalty and experience. This role involves acting as a liaison between sales teams and customers, driving growth through customer insights and engagement initiatives.
Brand MarketingFast-Moving Consumer GoodsFood and BeverageManufacturing
Responsibilities
Voice of the Customer: Capture, analyze, and synthesize customer feedback and insights to identify pain points, opportunities, and trends that influence experience and loyalty
Customer Engagement: Serve as a trusted point of contact for customers, ensuring issues are resolved quickly while proactively building long-term relationships
Growth Enablement: Partner with sales and marketing to implement programs that support volume and revenue growth, including campaign execution and pull-through initiatives
Experience Excellence: Support end-to-end execution of customer journeys, ensuring friction-less service and consistent communication
Cross-Functional Collaboration: Partner with Sales, Marketing, Finance, and Operations teams to align strategies and deliver customer-first solutions
Performance Tracking: Monitor KPIs related to customer sentiment, loyalty, and growth; provide insights and recommendations to leadership
Qualification
Required
Bachelor's Degree or Minimum of 2 years of experience in Foodservice Sales Support preferred
Ability to take initiative and follow-up independently
Strong written and verbal communication skills
Proficient in Microsoft Outlook, Excel and PowerPoint
Ability to manage and influence process change
Ability to manage multiple priorities, deadlines and make independent decisions based on data & feedback
Confidently make independent decisions keeping both customer satisfaction, field efficiencies and financial strategies in mind
Project management and prioritization skills required
Preferred
Experience in PepsiCo systems - Siebel, Xcelerate/Saavy, Masterfiles, Cockpit & reporting systems preferred
Understanding of GTM pricing strategies and processes preferred
Cross-Functional partnerships with National & Division Organizations preferred
Benefits
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Company
PepsiCo
PepsiCo is a food and beverage company.
10001+ employees
H1B Sponsorship
PepsiCo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (52)
2023 (62)
2022 (61)
2021 (49)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Elliott Management Corp.National Safety Council
2025-09-02Post Ipo Equity· $4B
2024-06-13Grant· $0.02M
2017-12-20IPO
Leadership Team
Alex Carreteiro
CEO PepsiCo Brazil & South Cone (Chile, Arg, Uru, Par) Foods
Mohamed Shelbaya
CEO PepsiCo Middle East & Africa
Recent News
2026-01-07
Company data provided by crunchbase