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PEAK6 · 2 days ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

1+ years exp

FOCUS provides cloud-based, core administration solutions for P&C insurance companies. The Customer Service Representative will handle service calls from policyholders and agents regarding their insurance policies, providing exceptional service and ensuring customer concerns are addressed.

Financial ServicesInformation TechnologyTrading PlatformVenture Capital

Responsibilities

Effectively respond via the telephone to concerns of both internal and external customers

Perform specialized functions and projects in accordance with departmental rules and regulations

Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed

Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed

Gather, organize and forward information to other areas for handling or consideration

Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures

Qualification

Customer ServiceOral CommunicationMicrosoft OfficeBilingual EnglishBilingual SpanishAnalyticalAccountabilityProfessionalismProblem SolvingInterpersonalWritten Communication

Required

High School Diploma or GED required

One (1) to two (2) years of customer service experience; or equivalent combination of education and experience

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers and clients

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications

Must be able to use a variety of office equipment, including scanner, copier, fax machine, and calculator