CCC Intelligent Solutions · 5 days ago
Team Lead, Knowledge Management
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expCCC Intelligent Solutions Inc. is a leading cloud platform for the insurance economy, creating intelligent experiences for various stakeholders. The Team Lead, Knowledge Management will shape knowledge sharing and drive content excellence, overseeing the transition to Salesforce knowledge management and improving content impact and user experience.
Artificial Intelligence (AI)Cloud Data ServicesInformation TechnologyInsuranceInsurTechSaaSSoftwareTechnical Support
Responsibilities
Lead KMDB transition to Salesforce knowledge; this includes content strategy, defining categories and creating templates
Provide leadership and direction to a team of analysts, setting clear goals, managing performance, and fostering a culture of engagement and excellence
Develop and maintain internal knowledge platforms and communication processes
Create engaging content for internal knowledge bases, including solution articles and standard responses
Lead initiatives to improve content accessibility and quality, collaborating with cross-functional teams
Track and report on content performance against key performance indicators, identifying areas for improvement
Work with cross functional partners to design and implement new content services and repositories
Influence and uphold the tone and voice standards across all knowledge management content
Optimize internal processes and training related to content and knowledge management
Qualification
Required
5+ years in knowledge management, documentation strategy, or related leadership roles in a tech or fast-paced environment
Experience in Salesforce Knowledge Base is required
Proven success leading knowledge strategies and optimization initiatives
Strong balance of strategic vision and hands-on execution; equally comfortable setting direction and rolling up your sleeves to build
Excellent communication and collaboration skills; able to influence cross-functional partners and drive adoption
Passionate about user experience, self-service, and knowledge as a strategic business driver
Skilled at navigating ambiguity, rapid change, and setting organizations up for scale
Benefits
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
Company
CCC Intelligent Solutions
CCC Intelligent Solutions is a SaaS platform that offers digital and data services for the insurance and automotive industries.
1001-5000 employees
H1B Sponsorship
CCC Intelligent Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (48)
2023 (71)
2022 (79)
2021 (30)
Funding
Current Stage
Public CompanyTotal Funding
$2.34B2025-11-05Post Ipo Secondary· $290.9M
2025-08-05Post Ipo Secondary· $296.7M
2025-02-27Post Ipo Secondary· $433.7M
Leadership Team
Brian Herb
Chief Financial Officer and Chief Administrative Officer
Christy Harris
Chief Human Resources Officer, Senior Vice President
Recent News
2026-01-09
2026-01-09
2026-01-08
Company data provided by crunchbase