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Transformations Care Network · 1 day ago

Assistant Interventional Resource Manager

Boston, MA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $65K/yr

1+ years exp

Transformations Care Network is dedicated to enhancing mental health services. The Assistant Interventional Resource Manager will ensure high-quality clinical delivery of interventional psychiatry services and support the management of a team while expanding access to these services.

Health CareMental Health

Responsibilities

Support a team of interventional psychiatry technicians and medical assistants, with support from local clinic directors to address issues

Monitor compliance with policies and procedures for interventional psychiatry treatments, staff training and supervision, machine setup and maintenance, in line with applicable requirements, laws, regulations, and clinical best practice

Coach intake or treatment staff on appropriate clinical conduct, boundaries, and techniques for handling (depressed) patients

Assist staff on proper clinical notation for intake, screening, assessments, and mapping/ treatment sessions for transcranial magnetic stimulation (TMS) and Spravato, as well as use of appropriate scheduling and procedures within practice EMR; contribute to regular audits

Assist in training TMS and Spravato treatment staff to identify warning signs, contra-indications, risks, or patient crisis situations during their time of care. Will also provide training for how to handle a crisis, chain of command, the importance of due diligence, etc. in assessing at-risk patients

Assist clinicians and clinic directors with bridging the gap with their patients when discussing TMS and Spravato and provide support and education.Receive training to be a last resort for treatment coverage on site when needed

Launch support for new chairs

Support onsite training on processes for all treaters

Chart, coding, and documentation audits. Assist with monitoring compliance with documentation

Quality assurance monitoring through our technology

Monitoring Trackstar, PowerApp, intake emails, upholding standards for client experience, monitoring compliance around client touches, tracking and referral sources

Provides coverage for the intake team and treater team

Maintain the Interventional PTO Coverage Calendar spreadsheet

May be tasked with providing operational support to other statewide projects as needed

Qualification

Clinical process designOperations managementInterventional psychiatry experienceProcess improvementTeam leadershipCommunication skillsNursing backgroundHealthcare master's degreeMental health standards knowledgeTechnologyData utilization

Required

Experience successfully launching, scaling, and maintaining new clinical services, products, and/or processes

1-3 years operations experience

Bachelor's degree

Strong ability to support in leading and inspiring teams

Adept at designing end-to-end clinical processes, and identifying and executing opportunities for process improvement

Excellent communication skills, including the ability to effectively design solutions with members across all functional areas, both clinical and non-clinical

Demonstrated ability to design solutions leveraging technology and data to support process efficiency, a positive customer experience, and evidence-based care

Thrives in a fast-paced environment, ability to be flexible and adaptable