Associate Software Support Specialist jobs in United States
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Tyler Technologies · 12 hours ago

Associate Software Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. The Associate Software Support Specialist role involves providing basic-level software support for clients using the Municipal Justice Suite, ensuring timely resolution of inquiries and advocating for client needs.

GovTechInformation ServicesSoftware
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
Prioritize, analyze and manage multiple inquiries from a varied group of clients
Advance product knowledge by reviewing new functionality and testing new product issues
Advocate for the client and ensure the software meets their business requirements
May create or enhance documentation throughout the support process
Commits to expanding technological skills and knowledge of the Tyler products

Qualification

Customer serviceAnalytical abilityProblem solvingProficiency with computersCourt proceduresInterpersonal skillsWritten communicationVerbal communicationOrganizational skills

Required

College degree or comparable work experience
Customer service experience
Proficiency with computers and contemporary online applications
Excellent interpersonal skills
Effective analytical ability, particularly in a technical environment
Excellent written and verbal communication skills
Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues
Strong organizational skills

Preferred

Knowledge of court procedures and policies is a plus!

Company

Tyler Technologies

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Tyler Technologies is a software company providing integrated software and technology services to the public sector.
dateFounded in 1966
location
Plano, Texas, USA
people-size5001-10000 employees
web-link
https://www.tylertech.com

H1B Sponsorship

Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)

Funding

Current Stage
Public Company
Total Funding
unknown
1990-05-25IPO

Leadership Team

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Daren Jackson
SVP, Tyler Disbursements
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Abby Diaz
Chief Administrative Officer and Corporate Secretary
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Company data provided by crunchbase