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Yellowstone Club · 1 day ago

Front Desk Coordinator - Summer '26

Big Sky, MT

Full-time

Onsite

New Grad, Entry Level

$20/hr - $24/hr

0+ years exp

Yellowstone Club is a private residential community in Big Sky, Montana, offering a unique ski and golf experience. They are seeking a Front Desk Coordinator to provide a warm welcome and check-in experience for rental guests and Members, ensuring outstanding guest service and satisfaction.

GolfMedia and EntertainmentResortsTravel

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner

Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately

Maintain a favorable working relationship with all company employees to foster and promote a positive working environment

Greet Members and guests as they arrive to the Village Core Reception Area

Provide welcome beverages and snacks for each rental arrival

Complete an efficient check-in, confirming all important reservation details, providing keys (when necessary), directions, and any other information requested by the Members or guests

Serve as the main point of contact for Member and guest services in the Village Core, coordinating with other departments as needed to ensure any requests or issues are promptly resolved

Serve as a coordinator for the Residential Experience Coordinators, dispatching teams and assigning tasks based on team assignments; responsible for updating any relevant information that is associated with in-house and upcoming rental reservations

Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position

Meet departmental productivity, organization, punctuality/attendance, and consistency standards

Maintain a positive and respectful attitude

Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times

Maintain privacy of Members and guests at all times

Maintain a clean and neat appearance at all times

Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs

Perform work in a safe and high quality manner

Ensure workspaces are always neat and organized

Project a favorable image of Yellowstone Club at all times

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays; long hours may be required due to business demands. This includes the ability to work one night audit shift per week

Qualification

Customer service experienceHospitality experienceMicrosoft Office proficiencyReservation software experienceBasic math skillsValid US Driver’s LicenseCommunication skillsProblem-solving ability

Required

High school diploma, GED or vocational training or job-related course work

6 months to 1 year of customer service or related experience

Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff

Valid US Driver's License

Proficient in basic technology including computers, smartphones, and email

Intermediate level of experience in Microsoft Office systems

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly

Able to perform basic math calculations

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving