IT Support Specialist jobs in United States
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OpenAI · 1 day ago

IT Support Specialist

positionSeattle, WA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As a Frontline IT Support Specialist, you will be the first point of contact for hardware, software, and network issues, providing helpdesk support and collaborating with teams to enhance IT processes.

Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests
Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings
Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents

Qualification

MacOSIdentity managementDevice managementGoogle WorkspaceOffice 365SlackAtlassian productsWritten communicationVerbal communicationProblem solvingAttention to detailCustomer-first mindset

Required

Strong technical expertise in macOS (with working knowledge of Windows as a plus)
Knowledge of identity and device management (Azure AD, Jamf, Intune)
Experience with enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products
Excellent written and verbal communication skills
Highly driven and motivated with a proactive approach to problem solving and continuous improvement
Precision and attention to detail in work
Customer-first mindset and ability to explain technical details to diverse audiences

Benefits

Relocation assistance is available.

Company

OpenAI

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OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
dateFounded in 2015
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.openai.com

H1B Sponsorship

OpenAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)

Funding

Current Stage
Growth Stage
Total Funding
$79B
Key Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B

Leadership Team

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Sam Altman
CEO & Co-Founder
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Greg Brockman
President, Chairman, & Co-Founder
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Recent News

Investing.com
CIO survey ranks Microsoft and OpenAI as AI leaders, Apple in top 10
2026-01-11
thefly.com
SoftBank, OpenAI invest $1B in SB Energy
2026-01-11
PitchBook
Surge in mega-deals vaults US to top of global VC per capita list
2026-01-11
Company data provided by crunchbase