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Parachute Health · 19 hours ago

Facility Activation Operations Associate

United States

Full-time

Remote

Entry Level

$70K/yr - $70K/yr

1+ years exp

Parachute Health is transforming post-acute care through a leading digital ordering platform for medical equipment and supplies. As a Facility Activation Operations Associate, you will be a key member of the Customer Success team, focused on building and maintaining relationships with facility partners while supporting their adoption of the Parachute Platform.

Health CareMedicalSoftware

Growth Opportunities

No H1B

Responsibilities

Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage

Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support

Continuously support our Facility Partners as needed

Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization

Suggest process improvements to make our facility onboarding more effective

Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement

Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform

Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners

Qualification

Customer SuccessAccount ManagementProcess ImprovementCritical ThinkingSales ExperienceGSuiteExcelTableauHubSpotJIRASaaS ProductsCommunication Skills

Required

1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles

Bachelor's Degree or equivalent

Desire to work in a startup environment with a proactive and hungry mindset and ability to pivot quickly based on company needs

Critical thinking skills with attention to detail

Passionate about improving patient outcomes in an inefficient industry

Process-oriented; develop roadmaps to operationalize account strategy

Customer-centric with expertise in account or client management

Demonstrated self-starter within a cross-functional team

Problem solver; adaptable with a relentless solutions mindset

Strong communicator with and extract and synthesize info from experts

An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape

Enthusiastic about using technology to better patient outcomes

Fast learner who can come up to speed on detailed topics quickly

Excellent communication skills and ability to understand our facility partners' unique businesses through listening and tailoring a solution that fits their needs

Coachable. You actively improve from feedback and have a strong urge to get better

Relentless and curious, taking initiative to go the extra mile for our facility partners and our internal teams, always asking questions with a mindset of constant improvement

Trustworthy and reliable; demonstrated ability to build relationships with facility partners and prioritize their needs in order to follow through with helping improve their business of helping patients

Willingness to roll your sleeves up

Highly motivated with a strong sense of ownership and desire to make an impact and crush expectations

Strong business acumen with ability to translate strategy to prioritized tactics