Apply on Employer Site

ChenMed · 1 day ago

Operational Excellence Specialist, Specialty Care

Miami, FL

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $142K/yr

4+ years exp

ChenMed is a family-owned and physician-led company transforming healthcare for seniors. The Operational Excellence Specialist, Specialty Care is responsible for creating sustainable improvements in Specialty Care operations by developing and implementing innovative operational strategies and leveraging data analytics to enhance performance.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Supports the development of the overall Specialty Care operational strategy for ChenMed, aligning with the company's strategic goals and objectives

Helps establish and monitor key performance indicators (KPIs) across all operational areas related to Specialty Care, including patient satisfaction, efficiency, quality, and cost-effectiveness

Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals

Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps

Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness

Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training

Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions

Delivers leadership training programs focused on operational excellence, change management, and continuous improvement methodologies

Performs other duties as assigned and modified at manager’s discretion

Qualification

Operational strategy developmentData analysisLean Six SigmaBusiness acumenProject managementAnalytical skillsLearning agilityServant mindsetCommunication skillsFacilitation skills

Required

Advanced-level business acuity

In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods

Driven, strategic, motivated, and has a forward-leaning approach to business

Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively

Ability to analyze data and metrics to create actionable items for leaders to optimize and implement

Commitment to data-driven evaluation of initiatives and service levels

Strong business acumen and presentation skills

Exceptional learning agility and servant mindset

Exceptional written and interpersonal communication skills

Strong desire and willingness to provide both consultative/advisory support and hands-on execution

Strong process and meeting facilitation skill

Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions

Ability to effectively operate in a fast-paced, ambiguous and evolving team environment

Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position

Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed

Spoken and written fluency in English

This job requires use and exercise of independent judgment

BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis

A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting

Preferred

Healthcare experience preferred

Master's degree in business administration, public health, or a related field preferred

Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher

Project management experience highly desirable

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)