Northern Air Cargo · 9 hours ago
Customer Service Representative - Nome
Anchorage, AK
Part-time
Onsite
Mid Level
3+ years expNorthern Air Cargo (NAC) is the largest all-cargo airline in Alaska, based in Anchorage. The Customer Service Representative serves as the primary customer service leader in Nome, supporting customers and ensuring service requirements are met while coordinating community efforts aligned with NAC's values.
Information TechnologyTravel
Responsibilities
Serve as the primary local customer service contact for Northern Air Cargo customers in Nome
Coordinate customer inquiries related to cargo acceptance, tracking, delivery coordination, and issue resolution
Build and maintain strong relationships with local shippers, consignees, partners, and community stakeholders
Act as a liaison between customers, station operations, and corporate teams to ensure timely and accurate communication
Monitor customer feedback and service performance; identify trends and recommend service improvements
Support and participate in local philanthropic efforts, community events, and initiatives aligned with Northern Air Cargo’s values
Assist in identifying community needs and coordinating Northern Air Cargo participation or support when appropriate
Ensure compliance with company policies, safety standards, and applicable regulations and requirements
Maintain accurate records, customer communications, and reporting as required
Qualification
Required
Local residency in Nome, Alaska required
High school diploma or GED required
Three (3) years of customer service, operations, or community-facing experience
Demonstrated ability to coordinate service activities, lead through influence, and resolve customer issues professionally
Proficiency with basic computer applications and the ability to work a flexible part-time schedule as operationally required
Must maintain a high degree of confidentiality
Customer-focused mindset with strong relationship-building skills within the Nome community
Strong communication, problem-solving, and conflict-resolution skills, both written and verbal
Ability to work independently, manage priorities, and maintain professionalism in a part-time role
Ability to coordinate across teams to resolve service issues efficiently and accurately
Organizational skills with attention to detail in documentation, data entry, and reporting
Demonstrated cultural awareness and ability to represent Northern Air Cargo professionally and respectfully
Accustomed to using phones, email, text, and customer service or cargo systems; willingness to learn NAC systems and processes
Committed to continuous improvement and to supporting community needs aligned with Northern Air Cargo's values
Occasionally may require use of personal vehicle during the day for errands, deliveries, or community coordination
Verbal communication with external and internal customers required 50%-65% of the time
Telephonic communication is conducted approximately 25% - 30% of the time
The employee is regularly required to sit and sometimes stand
The employee will need to see (including close vision), speak and hear
Manual dexterity is required for input into or manipulation of spreadsheets, composing composition and reports, etc
The employee must occasionally lift and/or move up to 25 pounds
Pushing and/or pulling carts that may weigh 10-15 pounds
Preferred
Additional education in business, aviation, logistics, or a related field
Experience in air cargo, logistics, transportation, or aviation station operations
Experience supporting or coordinating local community events, volunteering, or philanthropic initiatives
Benefits
Comprehensive insurance programs including medical, dental, and vision
Company-provided benefits include life insurance, short and long-term disability, and an employee assistance program
Competitive 401k match program with zero vesting period
Annual bonus and salary review programs
Competitive paid time off, personal days, and federal holidays
Reimbursement benefits like fitness, transportation, and tuition up to $5,250 annually
Plus many employee discounts with major retailers
Company
Northern Air Cargo
Northern Air Cargo is an aviation company specializing in cargo airline services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase