Brighton Marine ยท 18 hours ago
Help Desk Analyst
Boston, MA
Full-time
Onsite
Entry Level
$55K/yr - $65K/yr
1+ years expBrighton Marine supports the health and well-being of uniformed service members and their families. The Help Desk Analyst is responsible for providing technical support and resolving issues for staff while ensuring technology solutions are reliable and secure across various environments.
Health CareHealth DiagnosticsMedicalNon ProfitPrimary and Urgent Care
No H1B
Responsibilities
Serve as a primary technical resource for staff supporting active-duty service members, Veterans, retirees, and their families
Apply judgment to assess urgency, impact, and risk when responding to technical issues that affect continuity of care or services
Deliver consistent, professional, and empathetic support while setting appropriate expectations and timelines with stakeholders
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues across Windows and macOS environments
Provide end-user support for Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Manage end-to-end onboarding and offboarding execution, including account provisioning, device readiness, permissions, and access changes
Determine when issues require escalation and coordinate effectively with system administrators or external vendors as needed
Manage the full lifecycle of end-user devices, including configuration, deployment, maintenance, and decommissioning
Configure and support printers, copiers, and network-connected devices with minimal oversight
Execute operating system updates, endpoint configuration changes, and troubleshooting while balancing user impact and security requirements
Administer user access within Azure AD / Entra ID, Intune, and Microsoft 365 in accordance with established security policies
Enforce MFA, conditional access, and identity controls, escalating exceptions or risks when appropriate
Identify potential security or compliance concerns and proactively raise them to IT leadership
Maintain authoritative IT asset inventory and documentation with a high degree of accuracy
Develop and update knowledge base content and internal documentation to standardize support practices and reduce repeat issues
Recommend process improvements, tooling enhancements, or control refinements that strengthen system reliability and security
Uphold and model IT security best practices, particularly in environments involving sensitive healthcare and military-affiliated data
Qualification
Required
High school diploma or equivalent
1-3 years of IT support experience required
Equivalent hands-on IT experience (professional or military experience accepted)
Strong working knowledge of Windows and macOS operating systems in an enterprise environment
Demonstrated experience providing Tier 1 and Tier 2 end-user support with limited supervision in a professional setting
Solid understanding of networking fundamentals, including LAN/WAN, TCP/IP, VPN, and Wi-Fi
Proficiency supporting and managing Microsoft Office 365, Outlook, and mobile devices (iOS and Android)
Ability to independently prioritize workload, exercise discretion, and make sound technical decisions
Clear, composed, and service-oriented communication style aligned with Brighton Marine's mission
Candidates must be authorized to work in the United States without sponsorship now or in the future
Preferred
CompTIA A+, Network+, or comparable technical certification
Company
Brighton Marine
Brighton Marine Health Center is a non-profit corporation that provides primary care, diagnostic, and behavioral health services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Dwyer
President & CEO
Recent News
Company data provided by crunchbase