Apply on Employer Site

Wellstar Health System · 1 day ago

PAS QA Operations Trainer WMCG

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Wellstar Health System is dedicated to enhancing the health and well-being of every person they serve. The PAS QA Operations Trainer role involves providing onboarding and operations training for PAS and Front Office team members, collaborating with department leaders to develop training content, and supporting staff development initiatives.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Provides Training for PAS and Non-PAS Registration staff

Leads PAS Registrations Essentials Onboarding Courses virtually and/or in-person based on operational needs

Administers Registration Essentials Onboarding content to facilitate a high level of understanding for all new hire PAS and Front Office team members

Administers ongoing PAS and Front Office Operations training content to facilitate a high level of staff proficiency related to registration processes

Maintains knowledge of standard, administrative and department policies, procedures, and protocols

Maintains knowledge of commercial and government insurance plans, government, hospital, and billing requirements to ensure proper compliance of the PAS department

Stays abreast of policy and procedural updates to ensure training content is consistent with current expectations

Completes Monthly Self Studies in advance of assignments to ensure familiarity with content and ability to answer leadership and team questions

Assists PAS management team with determining annual performance review goals and provides relative training content to support the successful achievement of goals

Supports staff development and education initiatives by composing training materials with collaboration of the PAS and Revenue Cycle leaders and Organizational Learning

Support of course development including but not limited to new hire training classes, monthly self-studies, annual staff competencies and other programs as needed

Develops informational material to reduce or eliminate registration errors based on current patterns and trends

Collaborates with Org Learning on the development of Annual CBL program content and monthly assignment schedule

PAS Registrations Essentials New-Hire Onboarding Courses are conducted virtually and/or in-person based on operational needs

Mentors new-hire team members through the remediation period to ensure all students receive every opportunity available to achieve successful outcomes on the end-of-course exams and retakes

As appropriate, provides mentoring review materials to new-hire team members to address areas of the students deficiency

Implements training programs to address deficiencies while maintaining consistency across the health system for PAS patient experience

Routinely reviews training surveys to seek areas for improvement

Qualification

Healthcare Revenue CycleTraining DevelopmentPatient Registration SystemsMicrosoft Office SuiteEffective CommunicationData EntryCash HandlingAttention to DetailProblem SolvingCritical ThinkingActive Listening

Required

High School Diploma General or GED General or Associates Other-Preferred

CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days

Minimum 2 years experience in healthcare Revenue Cycle Required and Bachelors degree or higher may substitute for experience Required

Computer/data entry experience

Ability to communicate with various members of the healthcare team

Effective communication skills (both written and verbal)

Attention to detail

Self-directed and a positive attitude are essential

Effective problem solving and critical thinking skills

Typing or data entry competency of at least 40 words/minute

Cash handling and balancing

Demonstrated professionalism

Effective communication skills and active listening skills

Preferred

Working knowledge of patient registration systems

Intermediate Microsoft Office Suite

Company

Wellstar Health System

Glassdoor3.6

The largest health system in Georgia.

Founded in 1993

Marietta, Georgia, USA

10001+ employees

https://www.wellstar.org

H1B Sponsorship

Wellstar Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (18)

2023 (13)

2022 (14)

2021 (18)

2020 (12)