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Shields Health Solutions · 21 hours ago

Supervisor of Patient Services (Specialty Pharmacy)

Portland, OR

Full-time

Hybrid

Mid Level

3+ years exp

Shields Health Solutions is a company focused on providing patient services in specialty pharmacy. They are seeking a Supervisor of Patient Services to support the Manager of Patient Services by supervising team members, evaluating workflows, and ensuring timely communication and task completion.

BiopharmaHealth CareMedicalPharmaceutical

Growth Opportunities

Responsibilities

Responsible for directly supervising a team of exempt and/or non-exempt employees. Tasks will include: Setting targets & expectations, timecards review, performance evaluations & coaching (Maximum of 10 FTE’s)

Review Staff messaging/Epic pools to make sure work is done in timely manner

Review email communications-step in when needed for FFT communications/delivery slip concerns

Trouble shoot work flow questions as needed when liaisons reach out

PA log- review PA log activity report weekly and report gaps to responsible party. Spot check random disease states throughout the week

Evaluate TelemetryRx completion throughout the week, arrange for backup as needed

Observe/evaluate people's workflow provide feedback

Assist with weekly staff meeting agendas

Assist with Kick off calls for new roll out

Promoting collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff

Evaluate, make recommendations and implement changes to processes and workflows based upon the direction of the MPS

Weekly review of Telemetry lists and follow up with team regarding opportunities for positive patient interactions and workflow improvements

Assist with new hire onboarding requirements: Collect all required information for access i.e. DOB, SSN, immunizations, phone number, address

Access requests: after new liaison gets access to sites, to confirm they are good to go i.e. Epic, willow, provider status, epic documentation capabilities at Hospital Partner. Follow up with IT as needed. Supportive role in clinic training as needed

Qualification

Pharmacy Technician ExperiencePharmacy Liaison ExperienceCPhT CertificationPharmacy Operating SystemsEMR ProficiencyDiscretionInterpersonal SkillsOrganizational SkillsEffective CommunicationAttention to DetailTeam PlayerConfidentiality