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Veteran Benefits Guide · 2 days ago

Production Manager

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

$80K/yr - $80K/yr

5+ years exp

Veteran Benefits Guide (VBG) is dedicated to ensuring that Veterans receive accurate disability benefits. The VBG Production Manager plays a pivotal role in overseeing daily operations, managing the flow of claims, and driving process improvements while leading and mentoring team members.

Customer ServiceEmployee BenefitsHealth CareService Industry

Responsibilities

Oversee daily operations: Manage the flow of claims through the Pod, ensuring timely and accurate processing

Drive process improvement by identifying and implementing strategies to streamline workflows, enhance efficiency, and eliminate bottlenecks

Maintain quality standards: Ensure adherence to all quality guidelines and service level agreements

Develop and implement contingency plans to proactively address potential operational disruptions

Manage operational budgets: Monitor expenses, identify cost-saving opportunities, and maximize profitability within allocated budgets

Forecast and project operational costs: Assist in preparing budgets, tracking expenditures, and projecting financial performance

Ensure efficient resource utilization: Optimize the allocation of resources to maximize productivity and minimize costs

Collect and analyze key performance indicators (KPIs): Track daily, monthly, and as-needed production metrics, identify trends, and report findings to senior management

Prepare and present performance reports: Compile and deliver concise and informative reports on Pod performance to leadership

Support senior management in performance reviews: Contribute to the evaluation of Pod performance and the identification of areas for improvement

Lead and mentor team members: Provide guidance, coaching, and support to develop the skills and performance of Pod staff

Recruit and onboard new hires: Partner with other Managers to identify and hire qualified candidates and facilitate their successful onboarding

Address performance issues: Collaborate with other Managers to address performance concerns and develop corrective action plans

Foster a positive and productive work environment: Promote teamwork, communication, and employee engagement

Ensure compliance: Adhere to all company policies, procedures, and regulatory requirements

Maintain data security: Protect sensitive information by handling confidential data with discretion and in accordance with company policies

Identify and mitigate operational risks: Proactively assess and address potential risks that could impact Pod operations

Collaborate with stakeholders: Effectively communicate and collaborate with cross-functional teams, including Managers, Senior Operations Managers, and other departments

Build strong relationships: Develop and maintain positive relationships with clients, vendors, and internal stakeholders

Demonstrate strong leadership qualities: Serve as a role model for staff, exhibit professionalism, integrity, and a commitment to excellence

Make sound business decisions: Exercise sound judgment and make informed decisions that align with business objectives

Continuously improve knowledge and skills: Stay abreast of industry best practices and continuously develop professional skills

Qualification

Process ImprovementPeople ManagementPerformance AnalysisMicrosoft OfficeBudget ManagementCommunication SkillsTime ManagementLeadership SkillsDetail-orientedAdaptability

Required

Superlative communication skills, both written and verbal

Effective active listening acumen

Strong time management ability with a high capacity for task completion

Detail-oriented with a high tolerance for repetitive tasks

Robust leadership skillset, including experience in mentoring and coaching

Proficient in computer skills with a typing speed of 30+ WPM

Quick learner who can grasp, internalize, and teach new concepts

Proficiency in Microsoft Office

Ability to work independently on individual goals while setting and leading team goals

Demonstrated ability to manage and support direct reports

Professional interaction with customers and business partners

Ability to make prompt, sound, decisive actions based on the data of complex issues

Ability to maintain focus and professionalism in high-pressure situations

Willingness to embrace change and implement innovative approaches and ideas

Must maintain good attendance in accordance with the VBG attendance policy

A minimum of 5-7 years of progressive experience in an operations or production-focused role, preferably in an industry involving claims processing (e.g., insurance, finance, healthcare)

A minimum of 3 years of direct people management experience, including hiring, performance management, coaching, and team development

Demonstrated experience in process improvement, with a proven track record of successfully identifying and implementing strategies to increase efficiency and quality

Proven ability to analyze performance data (KPIs), generate reports, and present findings and recommendations to senior leadership

Bachelor's degree in Business Administration, Operations Management, Finance, or a related field