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County of Riverside · 1 day ago

Learning Management System Technician - Computer Based Training Officer

Riverside County, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

The County of Riverside's Agency Education/Information Services Division at Riverside University Health System is seeking a Computer Based Training Officer. This role involves planning, designing, and developing computer-based training programs, along with providing support for staff in using these training resources.

GovernmentHealth CarePublic RelationsPublic SafetySocial

No H1B

U.S. Citizen Only

Responsibilities

Administer Learning Management Systems (LMS)

Administer LMS platforms, including Moodle and HealthStream

Create and manage user accounts for multiple departments, organize and update content, and track progress of current education modules

Develop and Maintain eLearning Modules

Design, develop, and deploy courses using Adobe Captivate (Classic and current versions), PowerPoint, and iSpring Learning tools

Ensure course materials are consistent, intuitive, and aligned with the department’s instructional guidelines

Demonstrate familiarity with cPanel for content/server administration

Navigate and troubleshoot effectively within a Windows OS environment

Adapt to an ever-changing environment, handling multiple projects and strict deadlines efficiently

Organize priorities and resources to deliver high-quality training modules within specified timelines

Collaborate and communicate effectively with internal teams, stakeholders, and external vendors

Provide excellent customer support, including prompt issue resolution and technical assistance

Maintain a systematic approach to course deployment, updates, and user inquiries

Work closely with Subject Matter Experts (SMEs) and departmental leaders to ensure training accuracy, relevancy, and best practices

Generate accurate reports on training progress and metrics

Present data and findings to stakeholders, offering clear explanations and recommendations

Having experience and technical knowledge in videography (including filming and video content creation)

Familiarity with camera operation, lighting, and video editing is very beneficial for multimedia projects

Plans, develops and coordinates Computer Based Training programs and other computer-related training needs for the Department utilizing Learning Management Systems Software and Content Development Software

Consults with supervisory and management staff to interpret subject matter and develop course content

Edits and modifies program materials according to specific legislative changes or other necessary requirements; develops instructions and screen dynamics; creates appropriate graphics to reinforce content

Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow up on and report aged calls to ensure a timely response

Inform and train users in a web browser and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction

Prepare training, support, technical documentation, and procedures for educational and staff development

Manage and support Learning Management Systems environment similar to: (Moodle, Health Stream, Sakai. EdApp, etc.)

Troubleshoot Learning Management System (LMS) issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software, and web (browser) errors, account management, and coach users in correcting reported problems

Front-End web development, to locate, design and use graphics, multi-media elements, and links in web page design; map and maintain consistency in the flow of the site; evaluate use and usability of assigned sites

Maintain the integrity of site information (i.e., updated data, relevant links) updating content, and system changes

Develop quality and content standards based on industry standards, management preferences, and available resources

Plan and coordinate multi-media productions, using videos, presentation programs (Adobe Captivate, Power-Point, etc.), audio & video editing, media, and printed communication

Plan, develop, and produce multimedia programs for educational, public information, and training purposes; consult with management, training, and technical staff to determine goals and objectives, and the content and format of planned multimedia programs

Perform post-production work such as editing, sound recording, dubbing and mixing, special effects, titles and graphic, narration, and duplication of completed programs

Operate video and sound recorders and other production and editing equipment; perform routine maintenance and minor repair work on media equipment; clean and repair equipment as necessary

Qualification

Adobe CaptivateLearning Management SystemsVideo ProductionAdobe Creative CloudGraphic DesignPowerPointMoodleCustomer ServiceCommunicationProject Management

Required

Two years as a Training Officer or Senior Training Officer with Riverside County

Two years of planning, filming, developing, and editing videos, online training, and/or blended learning. Experience with eLearning authoring tools and video production software and applications (such as Adobe Premier, Adobe Audition, Adobe After Effects, Adobe Photoshop, Adobe Captivate, Final Cut Pro, PowToon, etc.)

Three years of planning, developing and conducting staff development and/or training for staff

Knowledge of the principles of staff development and training; principles, methods and techniques used in developing the application of software for training; video production software (such as Adobe Premier, Final Cut Pro, etc.) and video development; employee training resources and trends; techniques and methods of orientation and in-service training; methods and techniques of evaluating the effectiveness of training programs

Ability to develop computer software training programs for the instruction of staff; create cutting-edge interactive learning activities and multimedia content such as Web-based Training, eLearning courses, Instructional Training Videos, and Micro-Learn Videos; work effectively with departmental personnel, vendors and staff of other agencies; identify training needs and recommend training programs