Blueprint · 20 hours ago
Application Support & Automation Specialist - Developer Platforms
United States
Full-time
Remote
Mid Level
$36.06/hr - $40.87/hrBlueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on solving complex problems through innovative technology. They are seeking a Technical Support & Automation Specialist to provide advanced technical support to developers and IT professionals, while also improving the support experience through automation and troubleshooting Microsoft platform issues.
ConsultingInformation TechnologySoftware
Responsibilities
Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server)
Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms
Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations
Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work
Collaborate with engineering and operations teams to transition manual processes into scalable automated systems
Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions
Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices
Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users
Qualification
Required
Hands-on experience providing technical support in IT, cloud, or software environments
Strong experience with PowerShell and command-line scripting for automation
Practical knowledge of Azure administration, Entra / Azure AD, GitHub
Proven ability to debug, troubleshoot, and resolve complex issues independently
Analytical thinker with a continuous improvement mindset—able to question 'should this be automated?' and follow through
Solid understanding of IT infrastructure, server administration, and tenant management
Excellent communication skills and comfort working directly with technical stakeholders
Ability to work remotely and collaborate across time zones
Preferred
Experience building or maintaining automation frameworks or workflow tools (e.g., Power Automate, Python, or other scripting)
Prior experience creating or maintaining a technical knowledge base
Experience working with distributed global teams and supporting developer communities
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Company
Blueprint
Blueprint is redefining the data solutions ecosystem.
Founded in 2013
501-1000 employees
H1B Sponsorship
Blueprint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Gary Nakanelua
Managing Director, Product & Innovation
Recent News
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