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Philz Coffee · 1 day ago

Berry St - General Manager

201 Berry St, San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$32.19/hr - $36.19/hr

3+ years exp

Philz Coffee is a company focused on building culture and community through coffee. The General Manager will lead the store's team, ensuring financial health, cultivating a positive work environment, and delivering exceptional customer service.

CoffeeFood and BeverageRestaurants

Responsibilities

Provide frontline leadership to all Team Members and are responsible for the financial health of the store

Establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering People's Day

Provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results and by recognizing and developing future Philz leaders

Support our strategic initiatives by focusing on culture, community, and operations at their location

Roll up your sleeves and interact daily with customers and employees alike to inspire and be a part of the experience

Create an employment experience that is in line with Philz and our Core Values by training and developing a top group of team members and providing an opportunity for professional development

Maximize the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions

Set goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results

Partner with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz

Qualification

Financial managementCustomer serviceTeam leadershipRecruitmentCommunication skillsProactive attitudeInclusivityOrganizational skillsTime management

Required

3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting

Proven experience in managing the financial health of a retail operations including but not limited to P&L oversight, driving revenue and managing costs

Proven ability to create an inclusive and dynamic team and work environment

Proactive, self-starter who can work well both independently and as part of a team

Solid business acumen

Proven ability to recruit, motivate, train and retain a team

Excellent verbal and written communication skills

Strong organizational and time management skills

To ensure the well-being of our team members and community, you will need to either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment

Ability to operate a variety of machines, tools, and equipment

Visual acuity to make general observations in regards to safety and accuracy of work

Remain in a stationary position for a minimum of 3 hours

Stand, walk, stoop, and kneel

Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively

Grasp, finger, and reach

Express or exchange information by means of the spoken word