SOL Mental Health · 21 hours ago
Care Team Member
Union Square, NY
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrSOL Mental Health is redefining mental healthcare and is seeking exceptional individuals to join their team. The Care Team Member will be responsible for providing operational support, managing patient interactions, and ensuring compliance with healthcare regulations while contributing to a positive workplace culture.
Health CareMental HealthWellness
Responsibilities
Answer phones and greet all patients with a warm and welcoming attitude
Efficiently check patients in; confirm necessary forms are complete
Schedule existing patients ensuring compliance with practice procedures and protocols
Review, understand and collect patient copays and balances
Triage and escalate patient concerns to clinical and practice leadership appropriately
Provide support to clinical teams including; schedule changes/follow-up, patient discharge process and retention/reactivation
Proactively manage the daily/weekly scheduling activities including: phone calls, email inquiries, general logistics, etc. Maintain accurate schedules and notes in our electronic health record (EHR)
Complete insurance verifications
Responsible for the end of day process (TBD)
Ensure all intake paperwork is accurately completed and co-pays are collected before the patient meets with the clinician
Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions
Communicate timely and professionally with patients regarding any services required
Provide outstanding customer service to all including patients, co-workers, referrals and vendors. We want to be known for our outstanding service and this position leads the way
Ensure that charge capture and other related data are accurate and submitted in a timely manner by means of the designated reporting system
Build a rapport with patient and/or patient's family and referring providers to ensure support is provided
Along with Practice Manager, manage and support the patient journey and patient engagement
Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies)
Be a champion of Sol Mental Health; represent the organization with pride in all interactions with internal and external stakeholders
Positively contribute to the team and company culture, leading with empathy and a team-player mindset
Meet productivity metrics/goals
All other duties as assigned
Qualification
Required
Serving others must excite and light a fire within you - you couldn't imagine operating any other way
High level of professionalism in all aspects of work; especially in all communications internally and externally
Able to effectively manage difficult situations and de-escalate issues that arise
Ability to interact and work professionally and effectively with a diverse population
Highly organized and able to juggle many tasks at once
Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude
Prolonged periods of sitting at a desk and working on a computer
Must be able effectively communicate over the phone
Must be able to lift up to 15 pounds at times
Preferred
Experience working within a physician practice or healthcare services is preferred
Working knowledge of insurance plans; group health, HMO, PPO, etc is helpful
Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems
Ability to interpret, adapt and apply guidelines and procedures
Company
SOL Mental Health
SOL Mental Health offers personalized therapy, psychiatric services, and medication management for mental well-being.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$47M2025-05-09Series Unknown· $20M
2023-01-17Series Unknown· $11M
2022-01-17Series Unknown· $16M
Leadership Team
Lindsay Arnold Sugden
Chief Executive Officer
Recent News
Behavioral Health Business
2024-12-09
Company data provided by crunchbase