Planned Parenthood South Atlantic ยท 1 day ago
Bilingual (Spanish) Health Care Assistant
Raleigh, NC
Full-time
Onsite
New Grad, Entry Level
$22.50/hr - $23.50/hrPlanned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare. The Bilingual Health Care Assistant (HCA) serves as the first impression of the organization by offering friendly and efficient services to clients, while also maintaining office operations and assisting providers with patient care activities.
Hospital & Health Care
Responsibilities
Maintains accurate and complete documentation including charts, logs, etc
Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues
Verify and interpret insurance coverage and benefits both electronically and over the phone
Assist clinician in making patient referrals and documenting appointments scheduled in patient chart
Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information
Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance
Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department
Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner
Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies
Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies
Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system
Works as a team member to meet or exceed center productivity and customer satisfaction goals
Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills
Qualification
Required
Bilingual in Spanish - passing the Bilingual Proficiency Assessment required before hire
Passionate about providing high-quality and nonjudgmental reproductive health care
Enjoy working in a non-stop fast paced environment
Believe sexual health is essential to every person's overall health, well-being, and happiness
Excited about making patients the priority
Firm believer in providing non-judgmental care to our transgender and gender-diverse patients
Experience working across a diverse service area
Maintains accurate and complete documentation including charts, logs, etc
Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues
Verify and interpret insurance coverage and benefits both electronically and over the phone
Assist clinician in making patient referrals and documenting appointments scheduled in patient chart
Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information
Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance
Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department
Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner
Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies
Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies
Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system
Works as a team member to meet or exceed center productivity and customer satisfaction goals
Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills
Benefits
Medical, Dental, and Vision Insurance
Health Reimbursement Account
403B Retirement Plan with matched contributions
Paid Time Off
Holiday Pay
Employee Assistance Program
Company
Planned Parenthood South Atlantic
We are a trusted health care provider, an informed educator, a passionate advocate, and a global partner helping similar organizations around the world.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jenny Black
CEO and President
Karl Leveille
Chief Financial Officer
Company data provided by crunchbase