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Heart of Florida United Way · 11 hours ago

Program Manager, Planning Council Support

Orlando, FL

Full-time

Hybrid

Mid, Senior Level

$59K/yr - $59K/yr

3+ years exp

Heart of Florida United Way is seeking a Program Manager for Planning Council Support. This role involves overseeing the operations of the Planning Council Support, ensuring compliance with policies, facilitating meetings, and managing the Planning Council Support team.

CharityNon ProfitSocial AssistanceSocial Impact

Responsibilities

Oversee the day-to-day operations of Planning Council Support

Develop expertise of Planning Council and Ryan White programs

Plan and facilitate the Planning Council meetings while ensuring compliance with established guidelines

Act as the primary liaison between the Planning Council, community organizations, service providers, and other EMAs/Part B Consortia

Implement and maintain policies and procedures in Planning Council Support

Support the development and approval of standards of care for Ryan White services

Ensure compliance with the Memorandum of Understanding (MOU) between the Ryan White Parts and the Planning Council

Deliver monthly narrative report for the Grantee detailing Planning Council activities

Constantly monitor and provide leadership and support to the Planning Council Support team

Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development

Ensure that the Planning Council Support team maintains detailed, accurate and timely records of meeting materials

Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered

Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team

Develop and implement training and material for the Planning Council as needed

Provide detailed reporting on service utilization information as required by the Planning Council

Communicate with members as needed to process applications

Cultivate collaborative relationships with Planning Council support staff from other Part A Eligible Metropolitan Areas (EMAs) and Part B Consortia

Lead the preparation of the annual Data Presentation, Priority Setting, and Resource Allocation Processes for the RWHAP Orlando Service Area

Develop and implement a strategic HIV/AIDS planning process that produces a comprehensive plan every three to five years, with annual updates to ensure ongoing relevance and effectiveness

Assess the potential impact of proposed policy changes being considered by the Planning Council and its committees

Oversee the resolution of grievances related to Planning Council activities

Maintain client and staff confidentiality and adheres to HIPAA, FIPA, PHI, PII requirements

Contribute to overall organizational success by performing other duties and responsibilities as assigned

Qualification

HIV/AIDS knowledgeStrategic planningSupervisory experiencePublic speakingMicrosoft OfficeSocial media managementCustomer service skillsAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skillsAttention to detail

Required

Associate degree or equivalent combination of experience and education may be considered in lieu of degree

Valid Driver License required

Intermediate experience with Microsoft Office required

Customer service skills and experience required

Ability to edit, complete, and assemble reports

Attention to detail and accuracy

Excellent analytical skills

Ability to multi-task and work in a fast-paced environment

Ability to work independently with minimal supervision, required

Strong communication skills, both written and orally, required

Presentation skills with the ability to effectively convey information to diverse audiences in a clear and engaging manner

Ability to utilize critical thinking and problem-solving skills

Ability to utilize organizational skills effectively

Must have access to a private, secure, and stable internet connection

Must have access to a quiet, confidential workspace

Preferred

Bachelor's degree preferred

Three to five years in social services, health education, or community health initiatives preferred

Two years of supervisory or coaching experience preferred

Knowledge of Florida's Sunshine and Public Records law preferred

Previous experience with organizations focused on HIV/AIDS is preferred

Public speaking and presentation experience preferred

Experience with social media management and familiarity with website management is preferred

Benefits

Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.

Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term & long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.

401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.

Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance. Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.