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International Justice Mission · 18 hours ago

Director, Council Operations

District of Columbia, United States

Full-time

Hybrid

Director/Executive

8+ years exp

International Justice Mission (IJM) is a global movement of Christians working to protect people in poverty from everyday violence. The Director, Council Operations (DCO) plays a pivotal role in the operational leadership and management of the IJM enterprise, shaping and enhancing its global operational ecosystem.

Association

No H1B

Responsibilities

Lead the development of processes, frameworks, training/communications, and measurements for cross-functional and enterprise-wide integration of Global Operations, establishing an effective, efficient, and continuously improving operational ecosystem

Lead the establishment and design of functional Communities of Practice that foster operational alignment, collaboration, learning, and continuous improvement

Collaborate with the GOCC to cultivate a healthy, thriving culture across Global Operations, reflecting IJM's mission and values

Lead the Global Operations Council in developing an enterprise operational ecosystem aligning with IJM's regional matrix operating model and enterprise strategy

Drive communications, training, and change management for embedding and implementing the functionality of the enterprise operational ecosystem across functions and regions

Develop and manage frameworks and processes for optimizing and continuously improving the operational structure, systems, and processes of Global Operations within the enterprise operational ecosystem

Develop and manage frameworks and processes for resolving issues/conflicts/confusion related to the enterprise operational ecosystem

Lead the development and management of the Global Operations Structure, Strategy, Metrics, and Budget

Coordinate and manage work plans across Global Operations functions to ensure the right-sizing of operational activities to resources/capacity/capability

Provide management and administrative leadership of the Global Operations Council, establishing meeting rhythms, processes, and frameworks to support its operations

Develop and manage the framework for measuring, evaluating, and reporting on operational metrics that measure the effectiveness, efficiency, and customer experience of operational support functions across the IJM enterprise

Qualification

Business operationsProcess design/developmentNot-for-profit leadershipHuman Centered DesignOrganizational developmentServant leadershipCollaborationCommunication skillsRelationship building

Required

Graduate degree in business management, organizational development, law, or equivalent combination of bachelor's degree and relevant work experience

Minimum of eight (8) years of experience in business operations, business systems, general management, and/or process design/development

Experience with not-for-profit leadership (management or board-level) strongly preferred

Functional knowledge and understanding of business operations (e.g. accounting, HR, IT systems, legal, etc.) and the interdependencies of operational functions

Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building

Mature Christian faith with proven ability to lead others in Christian spiritual formation

Collaborative, mission-first, servant leader with global Perspective

Superb written and verbal communication skills

Ability to impact other's behaviors, attitudes, opinions and choices, build consensus around a common purpose and deliver collaborative solutions; listen and empower, work through others

Capability to proactively build relationships and trust within the organization

Proven ability to absorb complexity and diverse viewpoints/perspectives, and to drive clear, simple, sustainable, and scalable solutions