Systems & Methods, Inc. (SMI) ยท 1 day ago
Customer Service Representative - Work From Home - SDU - Part Time
United States
Part-time
Remote
Entry Level
$16/hr - $16/hr
1+ years expSystems & Methods, Inc. (SMI) is a well-regarded technology producer in the human services field, committed to customer focus and passion. The Customer Service Representative role involves handling calls from child support client stakeholders, providing information, resolving complaints, and documenting interactions.
ComputerSoftware
Responsibilities
Possess strong oral and written communications skills
Exhibit excellent interpersonal skills using tact, patience, and courtesy
Provide accurate, valid, and complete information
Resolve customer complaints, provide appropriate solutions and alternatives
Document customer interactions
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
Maintain a general understanding of policies and procedures
Qualification
Required
High School Diploma or equivalent required
At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields
Must be proficient in data entry skills including keyboard, mouse, 10-key pad
Basic knowledge of Microsoft Office
Must have availability Monday through Friday
Must have a private area to work and space to set up equipment and a high-speed internet connection
Contingent on passing a background check and drug test
Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, TN, TX, WV
Benefits
Work From Home
Paid Training
$$$ Bi-annual Bonuses to those Who Qualify!
Health Club Reimbursements
Career Growth Opportunities
Exciting, Fun, and Supportive Work Environment
Coworkers Who Feel Like Family; We celebrate you!!
Company
Systems & Methods, Inc. (SMI)
For more than 50 years, Systems and Methods, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Stone
CEO
Company data provided by crunchbase