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Integrity · 6 days ago

Account Director (Customer Support to Insurance Agents)

St Albans, WV

Full-time

Hybrid

Lead/Staff

$17/hr - $18/hr

Integrity is a leading independent distributor of life, health, and wealth insurance products. The Account Director will deliver exceptional customer support to agents and marketers, serving as a liaison and ensuring high levels of service and effective communication.

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Responsibilities

Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication

Develop and nurture new and existing relationships to drive agent satisfaction and loyalty

Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution whenever possible

Guide agents through processes, including contracting, certification, and navigating carrier portals

Address escalations and resolve conflicts with empathy and professionalism, involving leadership when necessary

Ensure thorough documentation of interactions and maintain accurate records

Complete scheduled outreach calls, ensuring timely follow-ups and team communication as needed

Continuously learn and improve to enhance service delivery

Perform additional tasks as assigned to support business objectives

Qualification

Customer ServiceProblem-SolvingInterpersonal SkillsOrganizationMulti-TaskingWritten CommunicationProfessionalismTeamworkInitiative

Required

Problem-Solving: Quickly identifies and resolves issues, with a focus on collaborative solutions

Customer Service: Responds promptly to agent needs, delivering a high standard of support and communication

Interpersonal Skills: Skilled at conflict resolution, active listening, and open-mindedness

Written Communication: Produces clear and accurate written materials with attention to detail

Teamwork: Contributes to a positive and collaborative team environment

Professionalism: Treats others with respect, takes responsibility for actions, and maintains a reliable work ethic

Organization and Multi-Tasking: Effectively prioritizes and manages tasks

Initiative: Demonstrates self-motivation, seeks opportunities for growth, and takes ownership of responsibilities

Travel Requirements: Limited day travel with occasional overnight travel

Strong verbal and written communication skills

Exceptional attention to detail

Proven track record as a team player

Organized, credible, and dependable

Ability to multitask in a dynamic environment

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006