Intuitive · 1 day ago
Business Optimization Program Manager - Customer Service
Peachtree Corners, GA
Full-time
Onsite
Senior Level
$149K/yr - $215K/yr
7+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care, and they are seeking a Business Optimization Program Manager for Customer Service. This role is responsible for analyzing, enhancing, and managing customer service processes to ensure a seamless experience, focusing on driving analytics-based insights and implementing process enhancements to improve customer satisfaction and operational efficiency.
Health CareManufacturingMedical Device
Responsibilities
Conduct thorough evaluations of current customer service processes to identify inefficiencies and areas for improvement
Collaborate with stakeholders to design innovative process enhancements aimed at elevating customer experiences
Oversee the initiation, planning, execution, and closure of customer service enhancement programs
Coordinate with cross-functional teams to ensure alignment and progress towards strategic objectives
Implement rigorous project management methodologies to ensure timely delivery and adherence to budget
Ensure seamless integration and effective communication of process changes across all relevant departments
Promote a culture of continuous improvement by encouraging innovation and adoption of best practices within the customer service function
Stay informed of industry trends and emerging technologies to maintain a competitive edge in customer service excellence
Drive initiatives that foster an environment conducive to ongoing learning and development for the customer service team
Establish and maintain strong relationships with internal and external stakeholders to facilitate seamless collaboration
Organize and lead workshops and meetings to gather comprehensive input and feedback from stakeholders
Ensure alignment of customer service strategies with broader organizational goals
Collaborate with cross-functional teams to identify, document, and standardize existing processes
Leverage advanced data analytics tools to gather, interpret, and synthesize customer service data
Establish key performance indicators (KPIs) to measure the effectiveness and efficiency of documented processes
Develop basic reports and dashboards to provide insights into key performance indicators (KPIs) and trends
Generate reports and provide insights to management on process performance, identifying areas for further improvement
Qualification
Required
Bachelor's degree in Business Administration, Engineering, or a related field
7+ years of proven experience in strategy development, process improvement, or project management
Strong analytical skills and the ability to analyze complex processes and identify areas for improvement
CRM system expertise (Salesforce, SAP, NetSuite, etc.)
Proficiency in data analytics tools (e.g., Excel, SQL, Tableau, Power BI)
ERP system familiarity (SAP, Oracle, etc)
Flexible and able to work in a dynamic, fast-paced work environment
Strong organizational skills and attention to detail
Ability to work independently and collaborate effectively in a team environment
Commitment to continuous learning and staying updated on industry trends
Strong project management skills with experience in leading cross-functional teams
Excellent communication and interpersonal skills
Knowledge of customer service best practices and technologies
Preferred
Experience in Customer Service
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Craig Child
Sr. Vice President, Human Resources
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase