Lactalis American Group · 1 day ago
Senior Helpdesk Administrator
Murfreesboro, TN
Full-time
Onsite
Mid, Senior Level
$63K/yr - $70K/yr
3+ years expLactalis American Group is a family-owned company and the world leader in dairy, committed to providing meaningful opportunities for its employees. The Senior Helpdesk Administrator will provide comprehensive support to end-users, troubleshoot technical issues, and ensure the facility's technology operates efficiently.
DairyFood and Beverage
Responsibilities
Receive and resolve incoming help requests from end users in a courteous and professional manner. Document the entire support lifecycle from origin through resolution
Troubleshoot issues onsite related to servers, desktops, laptops, printers, routers, switches, firewalls, VOIP phones, smartphones, software deployment, security updates, and liaise with the remote team as needed
Set up and configure equipment for employees upon hire or as changes occur, including managing local equipment inventory
Provide IT setup and support for conference rooms for meetings, audio/web conferences, and presentations
Prioritize and schedule problem resolution; escalate problems when required
Use software updates, drivers, knowledge bases, and online resources to aid in problem resolution
Perform hands-on fixes at the desktop level, including installing/upgrading software, installing hardware, implementing backups, and configuring systems
Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals
Evaluate documented resolutions and analyze trends to prevent future problems; develop help sheets and FAQs for end users
Maintain and report on operational systems such as backup and monitoring
Respond to off-hour escalations as needed
Act as Local Business Liaison to maintain positive relationships with business leaders and support projects
Deploy, manage, and optimize new helpdesk processes in support of business activities
Provide monthly reporting of Helpdesk KPIs to monitor progress and share results
Qualification
Required
Three years of professional experience in a related field, or equivalent in pursuit of a degree
Strong skills required: Support Ticket Systems, Active Directory Users and Computers, Microsoft workstation OS, Microsoft 365 suite, PC hardware troubleshooting, Remote Assistance tools, Desktop imaging, iOS and Android mobile devices
Experience with troubleshooting, system configuration, and preventative maintenance
Preferred
Familiarity preferred: Domain services (Active Directory, DNS, DHCP, GPO), Network fundamentals, Microsoft server OS, Thin Client/Citrix/VDI, SAP and/or iSeries, Lotus Notes, Ricoh printers, BitLocker, Veeam Backup systems
Benefits
Insurance costs significantly
Contribute generously to retirement plans
Paid Time Off from day one
Training and development opportunities
Education Reimbursement
Company
Lactalis American Group
Lactalis American Group, Inc., together with its subsidiaries, produces and supplies cheese in North America.
1001-5000 employees
H1B Sponsorship
Lactalis American Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (1)
2022 (3)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Jean-Luc BRUANDET
President & CEO Lactalis American Group
Tim D.
Chief Financial Officer
Recent News
Company data provided by crunchbase