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California Franchise Tax Board · 2 days ago

Collector

Sacramento, CA

Full-time

Hybrid

Senior Level

$6,646/mo - $8,324/mo

The California Franchise Tax Board is seeking a Collector to join their Business Entity Complex Account Resolution Team. This advanced journey-person level position involves performing complex compliance activities, analyzing and resolving sensitive business entity collection accounts, and maintaining an assigned caseload while providing excellent customer service.

GovernmentNon ProfitTax Preparation

Responsibilities

Independently performs complex compliance activities

Uses advanced technical and business experience to analyze and resolve sensitive, high dollar Business Entity (BE) collection accounts

Performs extensive account analysis to collect the outstanding tax liability

Resolves collection accounts by primarily contacting the taxpayers via telephone and written correspondence

Maintains and monitors an assigned caseload to ensure commitments are met by taxpayers, businesses, and/or their representatives

Responsible for answering Automatic Call Distribution (ACD) calls (CART and Early Stage Contact Center)

Assisting with other bureau essential workloads

Qualification

Business Entity collectionsCalifornia tax lawsFTB systems knowledgeExcelContact Center experienceAnalytical skillsCustomer service skillsProfessionalismInterpersonal skillsOrganizational skillsReliabilityWork ethic

Preferred

Experience and knowledge in proactive Business Entity (BE) collections

Knowledge of California's Bank and Corporation (BC) Tax Laws, Personal Income Tax (PIT) Laws, Federal and State Commercial Laws, and Federal Income Tax Laws

Knowledge of Franchise Tax Board (FTB) systems Business Entities Tax System (BETS), Taxpayer Information (TI), Secretary of State (SOS), Enterprise-Wide Bankruptcy System (EWBS), Enterprise-Wide Lien System (EWLS), Integrated Nonfiler Compliance (INC), Lexis, Taxpayer Folder (TPF), and Case Management (CM)

Experience with Excel and Outlook

Experience with managing an assigned case inventory

Excellent technical, written, analytical, and interpersonal skills

Strong organizational skills and the ability to handle multiple tasks

Excellent customer service skills with an ability to resolve customer issues with tact and diplomacy

Ability to work independently and on teams and adjust to changing priorities

Ability to establish and maintain cooperative working relationships

Reliability, professionalism, and courtesy

Strong work ethic and punctuality

Contact Center experience such as answering Automatic Call Distribution (ACD) calls and working correspondence