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Los Angeles Film School · 1 day ago

IT Support Specialist

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

Los Angeles Film School is seeking an IT Support Specialist to assist with various student and staff technology issues. The role involves troubleshooting, supporting workstations, maintaining equipment inventory, and contributing to documentation within the knowledgebase.

EducationMusic

Responsibilities

Self-assign tickets from the queue and troubleshoot them

Support various student technology issues, including connectivity to the school’s network

Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity

Support and manage on-site lab workstations, including deployment of images and maintenance of software packages

Prepare workstations and laptops as well as configuring via Intune & JAMF and installing necessary software

Maintain inventory of IT-related equipment deployed and on-hand throughout the company

Report and communicate system issues with the IT Manager and escalate issues to the systems or network administrator when necessary

Contribute and maintain documentation within the knowledgebase

Perform other duties as assigned by the IT Manager

Qualification

Active DirectoryWindows operating systemMacOS operating systemNetwork troubleshootingCompTIA A+ certificationBasic networking conceptsAudioVideo equipmentCable crimpingMulti-taskingCalm communicationDocumentation skills

Required

Self-assign tickets from the queue and troubleshoot them

Support various student technology issues, including connectivity to the school's network

Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity

Support and manage on-site lab workstations, including deployment of images and maintenance of software packages

Prepare workstations and laptops as well as configuring via Intune & JAMF and installing necessary software

Maintain inventory of IT-related equipment deployed and on-hand throughout the company

Report and communicate system issues with the IT Manager and escalate issues to the systems or network administrator when necessary

Contribute and maintain documentation within the knowledgebase

General understanding of Active Directory (On-Premises & Azure)

Ability to analyze issues, including being able to review and understand system and event logs

Ability to crimp network cable

General understanding of basic networking concepts

Experience with both Windows and macOS operating systems

Experience supporting users and systems within a domain environment

Able to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot issues as needed

Able to sit and/or stand for an extended period

Be able to stay calm during conversation with possible frustrated staff or students

Be able to multi-task