Jellyfish · 1 week ago
Client Partner
New York, United States
Full-time
Hybrid
Senior Level
$160K/yr - $200K/yrJellyfish is a global digital marketing agency that empowers clients along their digital journey. The Client Partner is responsible for client satisfaction, building relationships, and driving profitable growth opportunities by leading cross-functional teams and delivering best-in-class content.
Marketing & Advertising
Responsibilities
Responsible for building and overseeing growth plans for our client, working to achieve set targets throughout the year
Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends: build an external voice
Anticipate client needs in areas of creative and production by knowing which questions to ask
Support in new business by leading pitches in partnership with the Growth team, building commercials, teams while driving the narrative and deliverables/timelines
Provide strategic support to Account Directors and Client Management teams to ensure collaboration and consistency
Lead teams in nurturing client relationships: ensure best-in-class Client Management relationship building at every level is happening
Provide strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses with capability teams to deliver best in class content
Lead proactive solutions and opportunities based on business needs in collaboration with capabilities leads
Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes in key meetings and recommend strategic actions. CPs should be constantly optimizing and looking for ways to improve relationships, ways of working, always taking a periscopic view of ‘what’s next, how can we make this greater, what are the potential smoking fires and how do we put them out before they become flames’
Maintain relationships with key senior client stakeholders, while building and expanding beyond these to open new doors
Collaborate with department and industry leads to pursue growth opportunities
Monitor commercial aspects of client relationships, driving operational improvements and efficiency
Lead complex client renewals, ensuring long-term success and profitability
Responsible for accurate client forecast submissions and account financial operations (i.e. billing, etc) with the internal finance team
Mentor and support junior team members, fostering professional growth and expertise and ensuring that Client Management Brilliant Basics are being delivered at every level
Deliver SMART goals quarterly performance reviews and provide feedback to managers on requested team members
Identify and address resource and skillset gaps to ensure the team functions optimally
Drive thought leadership and industry insights through external partnerships (e.g., Google, Facebook, Salesforce, Amazon)
Participate in Jellyfish training across capabilities teams to identify future opportunities for your respective accounts
Support Marketing efforts by developing client-endorsed case studies and partner PR initiatives
Qualification
Required
Experience building staffing plans, managing scope and optimizing to improve profitability
Experience working cross-market
Understanding of creative and production processes, including integration of AI tools and complexities. Ability to ask the right questions of clients to direct and guide the cross-functional team
Technically excellent in their expertise (e.g. creative/production) with a deep comprehension of the breath of JF offerings to be able to identify potential growth opportunities
Ability to anticipate client needs, proactively identify opportunities, and drive results
Agency experience is a must
Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores
A strong business acumen with the ability to align Jellyfish's solutions with client business objectives and drive account growth
CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
Proven ability to guide and support junior team members, fostering professional growth and development
Benefits
You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
Company
Jellyfish
Jellyfish | Move Faster. Smarter. Together. We’re an integrated global digital marketing business, reinventing marketing for progressive brands.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paramjeet Sanghera
Chief Technology Officer
Paul Ballantyne-Mower
Chief Financial Officer, Americas
Recent News
Prolific North
2024-02-22
Company data provided by crunchbase