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APL Logistics · 3 days ago

Senior Advisor, Regional KAM

Scottsdale, AZ

Full-time

Hybrid

Senior Level

$98K/yr - $140K/yr

7+ years exp

APL Logistics is a company focused on driving growth and strategic engagement with global key accounts. The Senior Advisor, Regional KAM will manage customer relationships, develop tailored solutions, and ensure ongoing satisfaction and loyalty while enhancing profitability.

AutomotiveLogisticsSupply Chain Management

Responsibilities

Manage a portfolio of global customer relationships

Develop and execute tailored solutions for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability

Carry out strategic measures for the management, growth, and revenue retention of account portfolios. Strives to achieve continuous revenue /contribution margin (CM) growth

Work closely in projects with cross-functional and global teams to develop creative solutions to meet customer needs

Execute the Strategic Roadmap for defined accounts

Develop new ideas/initiatives, in support of on-going account development goals and objectives

Actively engage with the regional commercial team to drive efficiencies

Manage assigned client and customer relationships, to ensure their ongoing satisfaction and loyalty

Ensure revenue leakage is held at target for managed accounts

Proactively identify new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio

Create opportunities for expanding global accounts business across different regions and countries

Regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team

Work closely with global KAM support team to implement effective solutions for customers

Drive engagement of APLL and customer representatives, to ensure that strong relationships are developed/nurtured

Escalate issues when necessary

Obtain a good understanding of on-going customer needs and global economic situation and influences on their business

Ensure that any potential risks related to the customer program are raised expeditiously

Consult with customer representatives to identify the outcomes clients require, utilizing expertise to gather customer data, clarify immediate customer needs, and develop and agree to a specification of customer requirements

Qualification

Key Account ManagementCustomer Relationship ManagementInternational Logistics ExperienceStrategic Roadmap DevelopmentCustomer Needs AnalysisCustomer Feedback GatheringProblem EscalationCross-functional Collaboration