BBG Ventures · 1 week ago
Lead Product Manager, AI Servicing
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$194K/yr - $243K/yr
7+ years expBBG Ventures is on a mission to revolutionize mental healthcare by eliminating barriers to access. The Lead Product Manager will build and deliver experiences for members needing services that support their therapy experience, leveraging automation and AI-assisted workflows to improve efficiency and user experience.
EducationHealth CareVenture CapitalWomen's
Responsibilities
Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience
Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully
Drive additional innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs
Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness
Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions
“Roll up your sleeves” and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail
Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy
Meaningfully impacting Spring’s COGS and Gross Margin by driving containment within high-quality, agentic experiences
Maintain high customer satisfaction with servicing experiences (as measured by CSAT)
Meaningfully impact the time it takes for human agents to resolve member and provider issues
Strong relationships with operations stakeholders such that the incumbent can work under minimal supervision to strategize, make decisions, and achieve their goals
Qualification
Required
Bachelor's degree in Business, Computer Science, Engineering, or a related field
7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes
Ability to quickly build empathy for target users and teams—you can understand their daily realities, learn their language, and translate their needs into intuitive, efficient product experiences
Superior ability to seek and use data to inform decision making and hypothesis formation
Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
An ability to navigate ambiguity, with a bias towards rapid execution over process
A self starter who demonstrates strong judgement and negotiation skills when given autonomy
Aptitude and desire to build effective internal and external relationships with varied and demanding stakeholders
Strong technical knowledge and foundation in AI/ML and SaaS capabilities
Experience integrating homegrown platforms with third party tools
Preferred
Experience working with regulated industries
Experience in AI/ML
Experience having worked in a high-growth startup environment
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
BBG Ventures
BBG Ventures is an early-stage fund backing female founders with big ideas that will reshape the way we live.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Susan Lyne
Managing Partner & Co-Founder
Recent News
alleywatch.com
2025-12-16
vcnewsdaily.com
2025-12-11
Company data provided by crunchbase